Lead Medical Assistant Float

1 week ago

Dallas, TX, United States Physician Partners of America Full time
JOB SUMMARY

The Team Lead Medical Assistant is responsible for the day-to-day operations of their assigned clinic (s) and ensures clinic staff is working in compliance with PPOA's policies and procedures. This position reports to the Operations Manager and/or Practice Manager. This position is required to float amongst the DFW clinics.

JOB DESCRIPTION

The Team Lead Float is assigned daily based on clinic needs and will be required to be cross trained in all aspects of clinic operations.

  • Clinic Management:
    • Assists with supervising Medical Assistant(s) to including orientation and training, provides feedback to Operations Manager and/or Practice Manager for performance reviews.
    • Assists with ensuring clinical staff following corporate policies, procedures, compliance program and efficient workflows.
    • Maintains accountability for quality patient experiences.
    • Serves as a resource to staff as EHR Super User.
    • Triage Patients
    • Check in and checkout of patients
    • Surgery scheduling of patients
    • Prior auth for medications
  • Clinic Maintenance:
    • Assists with monitoring clinical needs: provides ongoing staff training as needed, restocks office & medical supplies, ensures that overall clinic has necessary tools and resources to perform clinic functions
    • Works closely with clinical director to ensure special-equipment/supply requests are communicated in a timely manner so that resources are available and ready to use for any given appointment
    • Monitor schedule block time and make recommendations for effective utilization to Administrator
  • Compliance:
    • Assist with responsibility for clinic practices remaining in compliance with state and federal guidelines (e.g., fraud, abuse, and anti-kickback statutes)
    • Works on the clinic's behalf with related IT issues
    • Assist with ensuring clinic schedule and petty cash log is done efficiently and accurately
    • Assists Administrator with clinical staff credentialing entity to monitor current licensure, malpractice insurance, certifications, permits, DEA, DPS/CSR, BLS, etc.
    • Supports, encourages, and uses PPOA ancillary services
  • Patient Care and Customer Service:
    • Support the physician and all providers in the provision of care as appropriate
    • Assists with maintaining and holds all members of staff to the highest level of patient care
    • Responsible for protecting privacy and security of EMR
    • Assist with Overseeing EHR maintenance to ensure timely dispensation of completed charts
    • Communicates effectively and professionally with patients, referring physicians and their office staff, visitors, physicians, and coworkers
    • Assists with monitoring medical record EHR charting for accuracy, completeness, and compliance with federal and state rules and regulations
  • Philosophy:
    • Supports the clinic's ideology, mission, goals, and objectives
    • Performs in accordance with the clinic's policies and procedures
    • Follows the clinic's standards for ethical business conduct
    • Conducts self as a positive role model and team member
    • Recognizes patients' rights and responsibilities and supports them in performance of job duties
    • Participates in clinic committees, meetings, in-services, and activities as appropriate
    • Understands importance of keeping the clinic clean and tidy
    • Works in calm, orderly manner
  • Communication:
    • Communicates effectively and professionally with patients, visitors, physicians, and coworkers
    • Interacts with others in a positive, respectful, and considerate manner
  • Financial practices:
    • Uses clinic resources appropriately and avoids wasteful practices
    • Reports wasteful practices
    • Analyzes work area and makes recommendations for potential cost-effective improvements
  • Professional competence:
    • Basic medical terminology, anatomy, human diseases, pharmacology
    • Basic medical office procedures and clinical medical assisting skills.
    • Basic knowledge and skills with vital signs (Blood pressure, respiration rate, heart rate etc.
    • Participates in continuing education and other learning experiences
    • Shares knowledge gained in continuing education with staff
    • Maintains membership in relevant professional organizations
    • Seeks new learning experiences by accepting challenging opportunities and responsibilities
    • Welcomes suggestions and recommendations
    • Adheres to proper dress code
    • Adheres to cell phone policy
    • Adheres to HIPPA policy
  • Duties:
    • Is oriented to all clinical and business office areas
    • Handling patient accounts and records, word processing, and scheduling of patients.
    • Takes patient histories and vital signs
    • Prepares patients for examination and/or procedures
    • Assists the physician and mid-level provider with examinations and treatments
    • Performs selected diagnostic tests as directed by the physician.
    • Assists physicians and mid-levels during examinations
    • Collects and prepare laboratory specimens, e.g. Urine Drug Screen Samples
    • Performs basic laboratory tests such as AccuCheck (blood sugar)
    • Sterilizes medical instruments as appropriate
    • Prepares and administers medications as directed by a physician (IM injections)
    • Draws blood
    • Removes sutures
    • Enters data into patients' electronic record; scans and indexes documents accurately to patients' electronic medical records
    • Arranges for hospital admissions and laboratory services
    • Greets patients
    • Schedules appointments
    • Cleans rooms between patients
    • Knows location of equipment and supplies
    • Keeps sinks clean and free of debris
    • Stocks supplies, patient gowns, table paper, exam gloves, antimicrobial hand washing solution, and other appropriate supplies in exam rooms
    • Assists patients with ambulation, transfer to and from exam table as appropriate
    • Performs general delivery service for the practice and runs errands as needed
    • Keeps kitchen clean
    • Keeps hallway free of clutter
    • Checks/empties sharps containers throughout clinic
    • Other duties as assigned by Clinical Practice Manager, Physician and Mid-Level provider
    • Deposits money as directed by PPOA Policy and procedures
    • Works professionally and as a team
    • Medication Prior Authorization
    • Diagnostic testing prior authorization
  • BXMO (If Applicable)
In addition to the above for Medical Assistants,
  • Following principles of medical ethics for medical assistant
  • Assisting patients any time need is apparent or as directed by supervisory staff
  • Giving instructions to patients as instructed by provider


JOB REQUIREMENTS
Required:
  1. High school diploma or GED certificate
  2. Strong ethical and moral character references
  3. BLS certification
  4. Medical Assistance Experience
  5. Language skills adequate for high-level written, interpersonal and telephone communication in American English
  6. EMR experience
  7. Basic Knowledge of Computer software
  8. Must be able to provide proof of identity and their right to work in the United States
  9. Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
  10. Ability to promote favorable clinic image with physicians, patients, insurance companies, and general public
  11. Ability to make decisions and solve problems
Preferred:
  1. Nursing (Medical) Assistant certification
  2. Pain Management Practice prior experience

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