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Training Spec Prin
2 weeks ago
Ready to make a difference? Our employees design, integrate, and test the world's next generation communication and electronic warfare systems for the United States DoD and international customers. You will be among the brightest minds, working on the aerospace and defense industry's most difficult problems. Drawing strength from our differences, we're innovating for the future. We put our customers first - exemplified by our mission: "We Protect Those Who Protect Us®." Sound like a team you want to be a part of? Come build your career with us.
BAE Systems is a leading supplier of cutting-edge defense and commercial technologies. Cross-organizational collaboration and knowledge sharing are fundamental to our continued success. We are seeking an experienced Online Community Manager to lead Knowable Community, our internal online collaboration hub and knowledge sharing platform.
The Online Community Manager will be responsible for positioning Knowable Community within the company's broader learning and engagement portfolio, driving adoption across the organization, and ensuring the platform serves as a go-to resource for information exchange and collaboration. This role will focus on strategic community growth while maintaining the day-to-day health and engagement of the platform.
Primary Responsibilities:
- Work with group owners and subject matter experts to curate and expand content that supports organizational knowledge sharing and retention goals. Analyze community usage data and member feedback to identify gaps, opportunities, and trends that inform platform strategy.
- Partner with IT stakeholders and manage the vendor relationship to recommend platform enhancements, UX improvements, and integration opportunities with relevant business systems.
- Engage directly with community members by responding to questions, onboarding and training new users, and fostering connections between teams and individuals.
- Monitor community health through performance metrics and adjust engagement strategies to meet organizational objectives.
The successful candidate will have experience managing online communities or collaboration platforms, with a track record of driving user adoption and engagement. They should be comfortable working with diverse stakeholders across an organization, analyzing data to inform decisions, and thinking strategically about how a community platform connects to broader business goals. Technical fluency to evaluate platform capabilities and recommend improvements is important, as is the ability to create or curate content that serves community needs.
About BAE Systems Electronic Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Required Skills and Education
- Bachelor's degree and 5-6+ years of experience in community management, digital collaboration platforms, knowledge management, or a related field.
- Experience working across multiple functions or disciplines in a mid-to-large organization.
- Demonstrated ability to engage diverse stakeholders, build relationships, and drive adoption of digital tools or platforms.
- Strong written and verbal communication skills, including the ability to facilitate discussions and present to groups.
- Experience with Verint Community software or similar online community platforms.
- Track record of building networks of advocates or champions to support platform adoption.
- Experience training or mentoring others in community management practices.
- Familiarity with analyzing community metrics to inform engagement strategies.
