Patient Support Specialist

2 weeks ago


Arlington, VA, United States 2025 Dec 4th Healthcare- Advanta Health Full time
Job Description:

JOB SUMMARY

The Patient Support Specialist is responsible for responding to patient inquiries related to insurance benefits, patient responsibility, eligibility, claims, and payment plans in a confidential and professional manner. This role ensures timely communication, accurate documentation, and effective issue resolution while supporting overall patient satisfaction and billing operations.

JOB RESPONSIBILITIES
  • Respond to patient inquiries via phone, email, and written communication regarding insurance benefits, provider contracts, eligibility, claims, and financial responsibilities
  • Resolve patient concerns and complaints promptly and professionally
  • Establish and manage patient payment plans when requested
  • Document all interactions in the electronic health record system with clear and thorough notes
  • Work assigned patient cases and inquiries within the system
  • Respond to all patient calls or requests within the required timeframe
  • Research and analyze data to identify operational or customer service challenges and report trends to management
  • Provide requested information to patients, including those who may be upset or frustrated
  • Assist with additional billing and collections tasks as needed
JOB REQUIREMENTS
  • High school diploma or GED required
  • Previous experience in medical billing or a related field preferred
  • Proficiency with electronic health records and billing software preferred
  • Experience with Athena is preferred


Working Place:

Arlington, Virginia, United States

Company :

2025 Dec 4th Healthcare- Advanta Health
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