Patient Support Specialist
2 weeks ago
JOB SUMMARY
The Patient Support Specialist is responsible for responding to patient inquiries related to insurance benefits, patient responsibility, eligibility, claims, and payment plans in a confidential and professional manner. This role ensures timely communication, accurate documentation, and effective issue resolution while supporting overall patient satisfaction and billing operations.
JOB RESPONSIBILITIES
- Respond to patient inquiries via phone, email, and written communication regarding insurance benefits, provider contracts, eligibility, claims, and financial responsibilities
- Resolve patient concerns and complaints promptly and professionally
- Establish and manage patient payment plans when requested
- Document all interactions in the electronic health record system with clear and thorough notes
- Work assigned patient cases and inquiries within the system
- Respond to all patient calls or requests within the required timeframe
- Research and analyze data to identify operational or customer service challenges and report trends to management
- Provide requested information to patients, including those who may be upset or frustrated
- Assist with additional billing and collections tasks as needed
- High school diploma or GED required
- Previous experience in medical billing or a related field preferred
- Proficiency with electronic health records and billing software preferred
- Experience with Athena is preferred
Working Place:
Arlington, Virginia, United States
Company :
2025 Dec 4th Healthcare- Advanta Health
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