Shift Leader

13 hours ago

Collinsville, IL, United States Scooter's Coffee Full time
DESCRIPTION

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation's duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooter's "Amazing" customer service experience.

• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush

• Assist the Store Manager in onboarding and training new team members

• Develop effective working relationships with team members, identifying individual motivation factors.

• Proactively seek opportunities to increase individual and team sales

• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner

• Ensure team members follow all heath, safety and sanitation guidelines

• Serve as a keyholder, following all opening and closing procedures

• Demonstrate punctuality, dependability and adaptability

• Assist Store Manager with administrative duties as requested

QUALIFICATIONS

• Passion for people

• Willingness to master brand recipes and techniques

• Energetic, fast-paced, flexible work style

• Ability to work cooperatively in a team environment

• Ability to teach others and communicate effectively

• Strong problem-solving skills and attention to detail

• Desire to take on a leadership role in a growing company

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