Operations Supervisor

Ridwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city doesn't collect, picking them up from our customers' doorsteps, and matching them with local partners that can use them sustainably. Our future plans go much further and include making zero waste a reality for millions. As a B Corp-certified company, sustainability isn't just a company valueit's a fundamental part of our purpose and interests. Our mission is to empower communities to waste less, and every success our team celebrates means more waste saved from the landfill and more valuable donations in the hands of local non-profits. We're funded and growing quickly and can't wait to add to our team. We offer a strong benefits package, a flexible work and vacation schedule, and a team invested in the personal growth of its employees. Joining our team provides an opportunity to make a meaningful impact with an evolving young company

• Our member is our hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.
• We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quoalways making our service, experience, and company better.
• We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact.
• Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.
• We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.

• Manage, train, and develop employees by providing ongoing coaching and feedback to ensure lasting team engagement and motivation.
• Oversee work assignments and scheduling to ensure timely completion of daily pickup routes while minimizing costs and maximizing efficiency.
• Coordinate fleet maintenance and repairs by overseeing regular maintenance schedules, managing repairs, and ensuring the fleet meets safety standards and is operational.
• Step in as a backup driver when necessary to ensure that all scheduled stops are completed without delay, ensuring continuity of service and maintaining member happiness.
• Lead warehouse operations, focusing on optimizing workflow, increasing operational efficiency, and implementing process improvements to enhance overall performance.
• Conduct inventory counts of bins, bags, and supplies as needed, ensuring accuracy in stock levels and managing inventory to avoid shortages
• Own the Bellingham operation's budget, driving cost efficiency and revenue growth to improve overall profit margins.
• Optimize and report on team performance to identify areas for improvement and take action to meet or exceed operational goals.
• Adjust staffing in response to changing business needs, ensuring that the team is properly staffed to meet peak demands and seasonal fluctuations.

• 2+ years of management experience, with a proven track record in managing hourly employees.
• Proactive and hands-on, able to take initiative, adapt quickly in a fast-paced environment, and handle ambiguity with confidence.
• Strong sense of ownership over both your work and your team, ensuring accountability and successful outcomes.
• Growth mindset, constantly seeking learning opportunities and improvements in all activities.
• Experience hiring and training teams, with a focus on developing talent for long-term success. Warehouse experience is a plus.
• Strong written and verbal communication skills, with the ability to effectively lead, report on performance, and collaborate across teams.

• Medical, Vision, and Dental plans available with $0 monthly premium costs, with buy-up options available
• Voluntary Life and AD&D for self and spouse/domestic partner
• Voluntary Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off
• Sick leave
• Paid Holidays: 9 paid days per year
• Paid parental leave
• Commuter Benefits for parking and/or transit
• Employee Assistance Program (EAP) provides 4 counseling sessions per incident for common challenges such as relationship, family issues, stress, anxiety, and other life challenges
• Employee Discount on Ridwell Membership
• Cell phone reimbursement monthly