Help Desk Team Lead

2 weeks ago

Arlington, VA, United States Booz Allen Hamilton Full time
Job Number: R0230195

Help Desk Team Lead

Key Role:

Designs, implements, and maintains strategic, multi-disciplinary IT programs in support of corporate strategy. Applies specific functional knowledge, and working or general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance, reviews or guides activities of junior employees.

Basic Qualifications:

  • 2+ years of experience with leading a help desk team
  • Experience with triaging tickets for a team
  • Experience with AWS
  • Experience with RHEL or Windows Server
  • Experience with ticketing systems
  • Experience with Agile
  • Ability to communicate with stakeholders and clients across the program
  • Secret clearance
  • Bachelor's degree
  • DoD 8570 IAT Level II Certification

Additional Qualifications:

  • Experience as a scrum master
  • Experience with Jira workflows or automations
  • Experience with Active Directory (AD)
  • Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash
  • DoD 8570 IAT Level III Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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