Lead Event Monitoring Engineer

1 week ago

United States Cynet Systems Full time
Job Description:

Pay Range: $70.61hr - $75.61hr

Responsibilities:
  • Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools.
  • Support a 24x7 system monitoring service to proactively identify and assess problems.
  • Provide oversight, coordination, and visibility for critical business processes.
  • Perform system health checks, some manual some automated.
  • Identify, investigate, verify, report, communicate, and escalate critical events.
  • Review device logs documentation and analysis where applicable.
  • Develop runbooks and manage documentation for repeatable processes (Lifecycle Management).
  • Will follow basic triage steps, monitor production systems, and assure their high availability.
  • Facilitate and coordinate the necessary IT response to system problems.
  • Continuously analyze events and eliminate noise, and non-actionable event trends (Continual Service Improvement).
  • Provide event management support to service owners and IT managers.
  • uthor reports, trends and anomalies for KPI (Key Performance Indicators) for Event Management and Monitoring.
  • Communicate to stakeholders; support and facilitate open communication between all stakeholders.
Required Qualifications:
  • ssociate of Arts/Associate of Science and 3+years of experience or equivalent combination such as bachelor's degree and 2+ years' experience or no degree and at least 3 years in a NOC/TOC, Command Center roles.
  • 3+ years IT experience and understanding of performance monitoring tools.
  • 3+ years Dynatrace monitoring experience.
  • 2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role.
  • bility to assess monitoring events and respond or escalate accordingly.
  • Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database technologies.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Strong communicator, both verbal and written, with a natural aptitude for collaboration.
Desired Qualifications:
  • 3+ years' experience working with Client, SCOM, SolarWinds or other performance monitoring tools.
  • Process engineering or process management experience.
  • Experience working in a ServiceNow environment.
  • Experience with Jira, and project management frameworks like Agile Scrum.
  • Experience with scripting languages like PowerShell, Ruby, Perl, etc.
  • Experience reporting against and managing Service Level Agreements (SLAs).

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