Associate I, Customer Service

4 hours ago

Salem, NH, United States Nordson Full time
Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Associate, Customer Service will assist customers with request for quotes (RFQs), general inquiries, and purchase order (PO) processing. The role will involve cross-site responsibilities, including but not limited to working with cross site teams to get timely solutions and ensure an understanding of customer demand where applicable. They will be single point of contact for a given subset of customers as well as the single point of contact for the internal teams where related to this subset of customers.

Essential Job Duties and Responsibilities
  • Dedicated, single point of contact between both Nordson Medical manufacturing facilities and a subset of customer accounts, both internally and externally
  • Responsible for communicating all customer concerns and goals to the rest of the Contract Manufacturing departments
  • Complete ownership of customer contact from PO entry to shipping communications
  • Respond to customer requests, and inquiries within 1-2 business days
  • Delegate technical issues to the appropriate individuals/functions.
  • If the Customer Service Associate cannot answer a technical question, they are responsible for ensuring the customer is connected with the appropriate person to meet their needs
  • Close collaboration with Operations, Quality and regional account managers (RAMs) to ensure customers are supported effectively
  • Known in the organization to be "the customer inside" and based on customer tier, respond to inquiries at the expected timeline to ensure accurate, timely communications
  • Understand the key internal stakeholders at the Nordson Medical facilities and have the right training and tools to view all necessary information for timely responses
  • Identify new component opportunities by understanding interventional technologies via collateral
  • Understanding of when and where any particular part is connected to a Top Customer Account as the "end customer" and accommodates accordingly with response times, internal communications, etc. (Looping in Customer Experience Account Manager and Strategic Account Manager (SAM) where necessary.
  • Responsible for obtaining and understanding customer forecasting as applicable
  • Performs other duties and responsibilities as assigned
Education and Experience Requirements
  • Bachelor's degree in a related field preferred
  • 3+ years' industry related experience in lieu of education
  • 1+ years' experience in customer service preferred
Skills and Abilities
  • Collaborative team member and strong communication (written, verbal) skills
  • Strong Attention to Detail


Working Conditions and Physical Demands

Office Environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

#LI-LS1

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Medical

At Nordson MEDICAL, you don't have to be a doctor to help save lives. We are the global expert in the design, development, and manufacturing of complex medical devices and component technologies. By joining our team today, you will help us bring innovative ideas to life. Nordson MEDICAL is a global team that works to create components for life-saving medical devices. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson MEDICAL. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

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