Customer Service Dispatcher at Ray's Demolition

2 days ago

Plainfield, IN, United States Farnsworth Metal Recycling Full time

**Job Title: Customer Service Dispatcher**

**Position Overview:**

Ray's Demolition is looking for a dedicated and organized Customer Service/Dispatcher to join our transportation team. The ideal candidate will act as a liaison between our customers, managers and drivers, ensuring prompt and efficient service delivery. This role is integral in maintaining high levels of customer satisfaction and optimizing our operations.

**Key Responsibilities:**

- Coordinate and dispatch drivers to customer locations based on urgency, location, and availability.
- Receive and prioritize customer service requests via phone, email, or web-based applications.
- Maintain clear and effective communication with customers, providing updates and expected arrival times.
- Monitor and track the progress and completion of assigned service tasks.
- Collaborate with the team to allocate resources effectively and address any issues that arise.
- Document all interactions and service dispatches accurately within the company’s dispatch software system.
- Support the service team by managing scheduling changes and updating records as necessary.

**Qualifications:**

- Previous experience in a dispatch or customer service role is preferred.
- Good communication and interpersonal skills.
- Strong organizational skills, with the ability to multi-task in a fast-paced environment.
- Proficiency in using web based dispatch software and other relevant computer applications.
- Problem-solving aptitude and the ability to work under pressure.

**Benefits:**

- Competitive salary.
- Comprehensive health, dental, and vision insurance plans, 401k.
- Opportunities for professional development and career growth.

**How to Apply:**

Interested candidates are invited to submit their resume and cover letter highlighting their relevant experience and skills. We look forward to welcoming a diligent and customer-focused dispatcher to our team

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