Hotel Front Desk Attendant

15 hours ago

Fairbanks, AK, United States Best Western Plus Chena River Lodge Full time

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today Responsibilities: • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Communicate with housekeeping to make sure guest rooms are ready • Handle customer complaints as necessary • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications: • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • High school diploma, GED, or equivalent • Well-versed in taking telephone calls and handling stressful situations • Working knowledge of Microsoft Office and reservation management systems Compensation: $17 - $18 hourly

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