IT Technical Support

1 week ago

Plano, TX, United States E-Solutions Full time
Job Title: IT Technical Support

Contract Period: 1 year

Work location: 6625 Excellence Way Plano, TX 75023

Overview:
We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Key Responsibilities:
  • Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
  • Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
  • Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
  • Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
  • Perform user onboarding/offboarding and manage access rights through AD and other systems.
  • Provide on-site & off-hour VIP Support for Executives and other urgent cases.
  • Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
  • Assist with software deployment, patching, and system updates.
  • Identify recurring issues and recommend long-term solutions or process improvements.
  • Ensure compliance with IT security policies and procedures.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of hands-on experience in an IT support role in an enterprise environment.
  • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
  • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
  • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
  • Strong problem-solving and communication skills, both written and verbal.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
  • VDI support experience is a plus.
  • MacOS support experience is a plus.
  • Working knowledge of ITIL practices is a plus.
Preferred Experience:
  • Experience in IT service desk environments supporting 500+ end users.
  • Exposure to basic scripting (PowerShell) for automation tasks.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
  • Experience with Enterprise Mobility Management (or Mobile Device Management).
  • Experience with WDS (Windows Distribution Services).
  • Experience with disk imaging/cloning tools.

  • Technical Support Specialist

    1 week ago

    Plano, TX, United States Fortis Payments Full time

    Overview At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that...

  • Technical Support Specialist

    5 days ago

    Plano, TX, United States Fortis Payments Full time

    Overview At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that...

  • Technical Support Associate

    1 week ago

    Plano, TX, United States Innova Solutions Full time

    A client of Innova Solutions is immediately hiring for a Technical Support Associate.Position type:Full Time, Contract Duration: 12 months to possible extension Location:Richardson, TX As a Technical Support Associate, you will: Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment. Lead or support...

  • Technical Support Associate

    2 days ago

    Plano, TX, United States Innova Solutions Full time

    A client of Innova Solutions is immediately hiring for a Technical Support Associate.Position type:Full Time, Contract Duration: 12 months to possible extension Location:Richardson, TX As a Technical Support Associate, you will: Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment. Lead or support...

  • Production / Technical Support

    1 week ago

    Plano, TX, United States Mitchell Martin Full time

    Title: Production / Technical Support Location:Plano, TX (Onsite) Employment Type: contract Compensation Pay Range:$32.25-$46.07/Yrs Description Act as a hands-on expert to resolve high-priority issues. Suggest and implement process and performance improvements. Maintain comprehensive documentation of issues and business processes. Support application...

  • Production / Technical Support

    7 days ago

    Plano, TX, United States Mitchell Martin Full time

    Title: Production / Technical Support Location:Plano, TX (Onsite) Employment Type: contract Compensation Pay Range:$32.25-$46.07/Yrs Description Act as a hands-on expert to resolve high-priority issues. Suggest and implement process and performance improvements. Maintain comprehensive documentation of issues and business processes. Support application...

  • Production / Technical Support

    2 days ago

    Plano, TX, United States Mitchell Martin Full time

    Title: Production / Technical Support Location:Plano, TX (Onsite) Employment Type: contract Compensation Pay Range:$32.25-$46.07/Yrs Description Act as a hands-on expert to resolve high-priority issues. Suggest and implement process and performance improvements. Maintain comprehensive documentation of issues and business processes. Support application...

  • Field Technical Support Representative

    2 days ago

    Plano, TX, United States Kforce Full time

    Responsibilities Kforce is immediately adding a full-time Field Technical Support Representative with a background in electromechanical maintenance, in support of our nationally recognized, industrial digital printing press manufacturing client in Plano, TX. This team is focused on managing the onsite delivery of knowledge of Mechanical and Electrical job...

  • Community Services Technical Support Specialist

    2 weeks ago

    Plano, TX, United States OpenGov Full time

    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management,...

  • Manager Technical Customer Support Cloud

    2 weeks ago

    Plano, TX, United States Palo Alto Networks Full time

    Job Description Your Career Palo Alto Networks is looking for an experienced enterprise support delivery manager. You will be responsible for enabling customer success with our award-winning network security products. In this high growth business, scaling, optimization, dynamic spirit and sustained performance are the essentials. The Support Delivery team is...