Operations Support Specialist

Operations Support Specialist

Position Overview:

FC Traffic Control is seeking a proactive, detail-driven Operations Support Specialist to help power our daily operations and keep our team running at peak efficiency. In this pivotal role, you’ll be the go-to person ensuring our office flows seamlessly supporting executives and departments, coordinating administrative needs, and maintaining the highest level of professionalism and confidentiality.

We’re looking for a dependable self-starter who thrives in a fast-paced environment, juggling multiple priorities with precision and ease. The ideal candidate combines exceptional organizational skills with strong communication and interpersonal abilities, building effective connections across teams and with external partners alike.

Key Responsibilities:

• Provide comprehensive administrative support to ensure the smooth functioning of daily office operations.
• Collaborate with other administrative staff and departments to coordinate efforts and support company-wide initiatives.
• Handle confidential and sensitive information with the utmost discretion and in accordance with company policies and privacy regulations.
• Manage executive calendars, including scheduling meetings, appointments, and coordinating travel arrangements.
• Prepare and organize materials for internal and external meetings, including presentations, reports, and agendas.
• Monitor and manage email inboxes, screen phone calls, and respond to correspondence in a professional and timely manner.
• Assist in drafting, formatting, and proofreading documents, reports, memos, and other communications.
• Conduct guided research and compile relevant data to support team projects or decision-making processes.
• Perform general office duties such as filing, data entry, organizing digital and physical records, and maintaining a tidy work environment.
• Act as a liaison between the company and external vendors, clients, or partners to facilitate effective communication and service delivery.
• Support department managers and executives with special projects and administrative tasks as needed.
• Maintain office supply inventory and place orders as necessary to ensure resources are available.
• Help with onboarding new staff and maintaining administrative records
• Assist with FSM tickets
• Assist manager with payroll time entries and approvals.
• Assist in scheduling interviews for the designated location

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in business administration or a related field preferred.
• 2+ years of experience in an administrative or office support role.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with office technology and document scanning/emailing tools.
• Exceptional organizational and time-management skills with the ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• High level of professionalism, discretion, and integrity in handling confidential information.
• Ability to work independently as well as collaboratively within a team-oriented environment.
• Excellent interpersonal skills and a proactive, can-do attitude.

Why You’ll Love It Here: At FC Traffic Control, we believe in taking care of our team. We understand the importance of health and well-being, which is why we offer partially employer-paid health benefits, including medical, dental, vision, and life insurance—available after just 60 days of employment.

To support your work-life balance, we also provide 7 paid holidays each year , giving you time to relax and enjoy what matters most.

We value driven individuals who take initiative, solve problems on the spot, and bring energy and purpose to every task. With opportunities to grow in our expanding company, you’ll find a path to advance your career while working in an environment built on hard work, teamwork, and a positive attitude.

Other Great Benefits:

• PTO Package
• Exclusive Employee Travel and Entertainment Perks
• 401-K after 6 months of employment