Product Service Room Supervisor

Job Description

The Product Service Room Supervisor will contribute to the PSR and facility's operational performance by ensuring that sale orders are blended in an accurate and timely manner through the coordination, supervision and support of trained PSR personnel.

Additional Information

The travel for this position is 5%

This role is not remote/hybrid.

This role will report to: Garfield Heights Facility #4337 at 10740-A Broadway Ave, Garfield Heights, OH 44125-1651.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Responsibilities

• Development, training and supervision of PSR personnel
• Development and delivery of accurate and timely color blends
• Maintaining proper product records, standards, retains and formulas
• Maintain PSR equipment operational
• Maintain a safe and clean work environment
• Operate all material handling, mixing and testing equipment in a safe manner
• Conduct monthly audits for old age product and determine disposition
• Direct supervision of a minimum of two (2) full time equivalent personnel in product service room and lab, including writing and communicating performance review evaluations
• Recruit and interview product service room personnel, as needed, with the approval of the Operations Manager or Facility Manager
• Responsible for the care of internal and external calibration and maintenance of all laboratory and product service room equipment
• Work in coordination with Facility Manager/Operations Manager to blend sales orders on a timely and accurate basis
• Work with Facility Manager/Operations Manager to maintain adequate facility inventory to support customer service and maximize inventory turns
• Responsible for final visual approval on all color, gloss and viscosity matches. Adjust formula colors by eye to meet "off standard" colors on an as needed basis
• Maintain order-tracking system to ensure commitments are met and changes identified and communicated to customer
• Coordinate blending schedule to ensure proper mixing and delivery of orders
• Responsible for the proper filling of all adjusted blends in the proper container as required by law or customer
• Establish and maintain accurate work order files for reference by facility personnel
• Maintain proper inventory of laboratory supplies
• Respond to internal and external customer questions and service problems
• Responsible for maintaining accurate, legible and complete formulas for each blend
• Responsible for maintaining dry (wet as required by customer) retains of each batch mixed
• Prepare samples/panels and assist with sales presentations as needed
• Maintain and implement customer information and follow-up
• Act as additional support between dedicated PF reps and customers
• Assist with customer service as needed
• Responsible for proper maintenance of all color standards (Sherwin-Williams' and customers')
• Maintain daily clean-up of product service room and lab, including equipment.
• Work with Facility Manager/Operations Manager to minimize hazardous waste and rework
• Follow and keep customers advised on status of special-order materials.
• Advise Facility Manager/Operations Manager on customer comments and complaints
• Take immediate action to contain spillage using hazardous material containment procedures as outline in the Work Safe Manual, including proper and timely reporting
• Follow designated loss prevention, security and safety procedures according to policy and correct or report noncompliance of appropriate procedures/policies
• Ensure customers' quality and service expectations are met. Investigate complaints regarding color, gloss, etc.
• Maintain customer relations to support sales staff
• Cross-train employees in area of responsibility
• Maintain store safety and security standards
• Maintain inventory of rework and non-conforming materials.
• Assist with physical inventory

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.)
• Must have a high school diploma or GED
• Must have three (3) years of experience in product line, customer base, blending equipment, and color programs
• Must have experience demonstrated ability to lead a cross functional team to a successful outcome
• Must have experience with direct customer interaction

Preferred Qualifications

• Have experience in managing and training

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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