Fraud Analyst

14 hours ago

Jacksonville, FL, United States Seacoast Bank Full time
Description

Location: This position can be located at any Seacoast Bank office within the state of Florida.

This is a temporary employment opportunity.

JOB SUMMARY: The Fraud Prevention Analyst helps protect Seacoast National Bank and its customers by accurately detecting fraudulent transactions, taking swift action to prevent losses, and supporting recovery and remediation efforts.

QUALIFICATIONS:

  • Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
  • Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
  • Document fraud alerts, build case files, and escalate appropriately to senior staff.
  • Work through high volumes of potential alerts to confirm limited actual fraud events.
  • Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately to senior staff.
  • Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
  • Handle inbound and outbound fraud related calls with customers and other financial institutions.
  • Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

  • Bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures.
  • A combination of education and experience may meet requirements.
  • Demonstrates strong communication skills both written and verbal.
  • Possess skills needed to conduct client phone interviews to identify fraud/scams.
  • Solid analytical, interpretive and problem-solving skills.
  • Ability to use various software applications.
  • Works to meet tight deadlines to mitigate loss.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills. Because these statements are general, the job description is used for a variety of purposes including: job evaluations; performance appraisals; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.

#LI-PF1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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