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Hilltop Restaurant Manager | Full Time
2 weeks ago
Reports to: Director of Food and Beverage
Status: Full Time, Exempt
Position Overview: The Manager of Hilltop Restaurant at CRS is responsible for overseeing all front-of-house operations at Hilltop—our guest-exclusive restaurant known for delivering elevated, seasonal cuisine in a luxurious setting—as well as pool food and beverage operations. This position leads daily service, guest experience, financial performance, and team development with a focus on maintaining Forbes-level standards across both outlets. Given Hilltop’s seasonal fluctuations in volume—particularly during wedding and event season—this role also supports the Banquets Department by assisting with event setup, breakdown, execution, and cross-training of team members. The ideal candidate is a versatile, hands-on leader who thrives in dynamic environments, adapts quickly to shifting business needs, and exemplifies the resort’s luxury hospitality culture.
KEY RESPONSIBILITIES
Hilltop Restaurant & Pool F&B Leadership
- Oversee all front-of-house operations at Hilltop and the hotel pool F&B program, ensuring smooth, professional, and efficient service aligned with luxury standards.
- Lead and mentor service teams across both outlets, including hosts, servers, bartenders, and seasonal pool staff, fostering a culture of hospitality, teamwork, and accountability.
- Ensure restaurant and pool environments, cleanliness, and service presentation meet CRS brand and Forbes standards.
- Monitor guest feedback and dining trends across Hilltop and pool service to enhance the overall guest experience and drive satisfaction.
- Manage schedules, labor costs, and staffing levels based on business needs, weather patterns, and seasonal demand.
Service Excellence & Financial Oversight
- Maintain Forbes Five-Star service expectations across all dining and pool service periods.
- Collaborate with the culinary and beverage teams to support seasonal menu rollouts, pool menu offerings, service enhancements, and wine/cocktail program integration.
- Oversee daily revenue reconciliation, cost controls, and reporting for Hilltop and pool F&B operations, working toward departmental financial goals.
- Conduct pre-shift briefings and service trainings to promote consistency, safety, and product knowledge.
Seasonal Banquets Support
- During peak seasons (weddings and events), assist the Banquets Director and team with setup, breakdown, and execution of events.
- Cross-train Hilltop and pool F&B staff to support banquet events, ensuring seamless transitions between outlets.
- Maintain open communication and collaboration with the Banquets Department to align staffing and service needs.
- Ensure staff supporting banquets understand and maintain luxury standards during offsite or event service.
Team Development & Cross-Training
- Identify, recruit, and train service professionals who embody the resort’s hospitality ethos.
- Provide regular coaching, performance evaluations, and development opportunities.
- Cross-train staff for flexibility in supporting Hilltop, pool F&B, banquets, and in-room dining, as business needs require.
QUALIFICATIONS
- 3–5 years of management experience in upscale dining or luxury hospitality settings.
- Proven ability to lead teams in dynamic, high-volume, and seasonal environments.
- Strong understanding of guest service, restaurant operations, poolside service standards, and event logistics.
- Financial acumen with experience managing budgets, labor, inventory, and POS systems.
- Excellent communication and interpersonal skills, with a focus on team leadership and guest engagement.
- Ability to work flexible hours, including evenings, weekends, holidays, and peak seasons.
- Familiarity with Napa/Sonoma wine country dining culture and Forbes service standards is preferred.
TOTAL COMPENSATION
- Base Salary
- Medical, Dental & Vision Insurance
- Health and Dependent Care FSA Options
- Life Insurance, Short-Term Disability and Long-Term Disability
- Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
- 401k with Employer Match
- Paid Time Off (PTO) & Sick Leave
