Service BDC Associate

6 days ago

Hemet, CA, United States Toyota of Hemet Full time

Job Type

Full-time

Description

We are seeking a professional and customer-focused Business Development Center (BDC) Associate to support our Service Department. This role is responsible for managing inbound and outbound customer communications, scheduling service appointments, and providing a high level of customer care.

Bilingual Spanish/English communication skills are required for this position due to regular interaction with Spanish-speaking customers as part of the essential job duties.

Essential Job Functions

  • Answer inbound phone calls, texts, emails, and online service inquiries in a timely and professional manner
  • Communicate effectively with customers in English and Spanish regarding service appointments and general service information
  • Schedule, confirm, and reschedule service appointments using CRM and DMS systems
  • Perform outbound follow-up communications including appointment reminders, missed appointment follow-ups, and service campaigns
  • Accurately document all customer interactions and maintain detailed records
  • Meet or exceed established activity, appointment, and show-rate performance goals
  • Coordinate with Service Advisors and Management to ensure efficient workflow
  • Deliver an exceptional customer experience consistent with company standards
Requirements

Required Qualifications
  • Ability to communicate professionally in both English and Spanish, as required for customer-facing responsibilities
  • Prior customer service, call center, BDC, or automotive dealership experience preferred
  • Strong verbal and written communication skills
  • Ability to manage high call volume in a fast-paced environment
  • Basic computer proficiency, including CRM, DMS, email, and texting platforms
  • Strong organizational skills and attention to detail
  • Reliable attendance and punctuality

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