Manager, Professional Services
3 days ago
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
NiCE Public Safety & Justice is seeking a Manager of Professional Services and Solution Delivery to lead a team of engineers and architects responsible for delivering innovative cloud-based solutions to justice and public safety organizations across North America. Your leadership will ensure successful deployments, integrations, and optimizations of our Evidencentral platform, driving customer success and operational excellence.
How will you make an impact?
- Lead, mentor, and manage a team of Professional Services Engineers and Solution Architects.
- Foster collaboration, knowledge-sharing, and a culture of accountability.
- Develop and enforce process adherence, including documentation and verification.
- Escalate risks and roadblocks promptly to ensure project success.
- Oversee end-to-end implementation projects, ensuring timely delivery within scope and budget.
- Manage design, execution, and verification work tailored to customer environments.
- Drive operational excellence through standardized templates and best practices.
- Support pre-sales activities by providing technical insights and solution guidance.
- Collaborate with customer stakeholders to define requirements, deliverables, and success criteria.
- Act as a trusted advisor, ensuring solutions exceed expectations and deliver measurable value.
- Provide post-implementation hand-over, training, and ongoing support.
- Communicate project progress and risks to executive stakeholders.
- Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
- 8+ years in Professional Services or technical consulting, with at least 3 years in a leadership role.
- Proficiency in cloud platforms such as Azure, AWS, or Google Cloud (Azure preferred).
- Hands-on experience with Elastic Search, SQL, and scripting/automation tools.
- Strong understanding of system and data workflows, including test and verification.
- Experience with Agile methodologies and project management tools - an advantage.
- Network, security, and compliance background - an advantage.
- Excellent communication, organizational, and interpersonal skills.
- Ability to obtain security clearances (CJIS); U.S. citizenship required.
- Experience within the public safety industry
- Experience with cloud and AI technologies
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr
Enjoy NiCE-FLEX
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9285Reporting into: Director, Client Relationship
Role Type: Manager
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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