Sr AI Customer Success Manager
6 hours ago
Boston, Massachusetts
Direct Hire
Salary Range : $130,000 - $160,000
Benefits : Competitive salary with equity options Flexible PTO 401(k) plan (No matching) Comprehensive health dental and vision insurance Flexible work environment with remote work options Collaborative and innovative company culture
Job Title: Senior AI Customer Success Manager (CSM)
Job Summary:
We're looking for a results-driven Senior Customer Success Manager to elevate client satisfaction and drive success for our customers
Key Responsibilities:
- Build and maintain strong client relationships.
- Serve as the main contact for customer inquiries and escalations.
- Collaborate with internal teams to align goals and ensure success.
- Proactively monitor customer health and address concerns.
- Deliver onboarding, training, and ongoing support.
- Identify upsell opportunities and contribute to growth.
- Lead business reviews to assess performance and improvements.
- Gather customer feedback for product enhancements.
- Bachelor's degree in Business or related field.
- 5+ years in customer success or account management.
- Strong understanding of customer success best practices.
- Excellent communication and interpersonal skills.
- Proficient in CRM and customer success tools.
- Experience in a SaaS environment preferred.
- Familiarity with tools like Gainsight or ChurnZero.
- Proven track record of enhancing customer satisfaction.
Salary & Benefits:
Competitive annual salary and a comprehensive benefits package including health, dental, vision, and PTO.
Application Process:
If you're passionate about customer success and ready to make an impact, apply today
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