Assistant Service Manager- Clinton

2 days ago

Clinton, NY, United States SYDENSTRICKER NOBBE PARTNERS Full time
Reports To: Service Manager / Branch Manager

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.

  • Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
  • Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
  • Provide clear communication with customers regarding service updates, estimates, and repair timelines.
  • Help coordinate technician workloads based on skill levels and job requirements.
  • Monitor service department performance metrics and support continuous improvement efforts.
  • Assist in managing department scheduling, including shop and field service calls.
  • Support warranty and internal claims processes with accurate and timely submission.
  • Ensure compliance with safety and environmental standards.
  • Step in to lead or supervise in the Service Manager's absence.
  • Promote and maintain a high level of customer satisfaction and employee engagement.
  • Help maintain service department cleanliness, organization, and shop tools/equipment.
  • Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).
  • Strong customer service and communication skills.
  • Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.
  • Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).
  • Ability to work in a fast-paced, team-oriented environment.
  • Proficient in Microsoft Office and dealership business systems.
  • High School Diploma or equivalent required; technical degree or certification preferred.
  • 2+ years of experience in a service-related or technician role.
  • Previous supervisory experience is a plus.
  • Typical dealership environment with exposure to equipment, noise, and shop operations.
  • Ability to lift up to 50 lbs and perform physical duties as needed.
  • May involve occasional field visits to customer locations.

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