RPS Client Service Specialist

RPS Client Service Specialist

Job Locations

US-IA | US-MN-St Louis Park

Category/Function

Trust/Wealth Management

Position Type

Regular Full-Time

Requisition ID

2025-18578

Workplace Type

On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

We are seeking a RPS Service Specialist that will be responsible for providing support to RPS team members and clients as a member of the Retirement Plan Services Product & Operations team. This role will have client-facing responsibilities in addition to being a key member of the product team to create scalability within the operational aspects of managing our advisory clients. This role is an integral part of the department's success in delivering a best in case experience to our clients.

Salary Range

The salary range for this position is $18.25/hr. - $29.75/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities:

Assist the RPS team with day-to-day servicing of our advisory clients

• Assist in preparation of fee benchmarking & investment reports
• Assist in the preparation of client materials
• Liaison between Sales, Relationship Managers, and the client during new client onboarding
• Assist with preparing education materials to use for group and participant meetings

RPS Account Maintenance:

• Ensure client information is set up on systems (Salesforce, RPAG) and reviewed periodically for accuracy and updates
• Track and provide reports to RPS team members to ensure components of our Fiduciary Lifecycle Program are delivered in the expected timeframe.
• Coordinate with recordkeepers if there are changes to the account or agreements (for example, investment lineup changes, fee changes, etc)

Product Management

• Coordinate components on identified project initiatives, including documentation of decisions, timelines, implementation, and training.
• Partner with team members and other business areas to deliver on company objectives to grow the retirement plan services business.
• Perform other job-related duties and special projects as the need arises.
• Provide administrative support to RPS key personnel.

Key Competencies for Position:

• Detail Oriented
• Self-starter with ability to prioritize work
• Accountability
• Strong administrative/organizational skills
• Relationship building and collaboration - interpersonal skills

Qualifications and Education Requirements

• Years of Experience: 3+ years retirement industry experience
• Adept at utilizing Microsoft Office products, including Excel, Word, and PowerPoint.
• Proficient communication skills used for both internal and external clients
• Strong analysis and decision-making skills

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team

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If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)

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