Enterprise Systems Administrator

6 days ago

Yuma, AZ, United States Yuma Union High School District 70 Full time
Job Title:

Enterprise Systems Administrator

Department:

Technology

Reports to:

Chief Information Officer or Designee

Effective Date:

08/15/2024

FLSA Status:

Exempt - Computer Employee

Job Summary:

The Enterprise Systems Administrator provides support to ensure the efficient operation of enterprise systems; and solves enterprise systems related problems. This position supports Yuma Union High School District #70 and Yuma Elementary School District #1.

Essential Job Functions:
  • Configure and support enterprise systems (e.g., device management systems, identity management systems, network systems, telecommunications systems, building systems, etc.) to ensure efficient systems operations.
  • Maintain and improve enterprise systems functionality (e.g., install software updates and patches, develop automations and integrations, etc.)
  • Troubleshoot and resolve issues related to enterprise systems use.
  • Research and recommend solutions to improve the efficiency of enterprise systems operations.
  • Provide customer service, demonstrating professionalism and courtesy, over the phone, in-person, and via communications platforms (eg., email, chat, etc).
  • Use resources (e.g., search engines, knowledge bases, wikis, documentation, forums, etc.,) to independently research problems and find resolutions.
  • Collaborate with cross-functional teams, district personnel, vendors and service providers, etc., to improve support and resolve problems.
  • Participate in meetings, training, conferences, projects, etc.
  • Prepare reports and documentation related to providing enterprise system support.
  • Stay up-to-date on emerging technologies, support trends, cybersecurity practices, etc.
QUALIFICATIONS

Required (Education & Experience):
  • Bachelor's Degree
  • 2-years of experience providing information technology support.
  • A combination of experience and education, including industry certifications, may be substituted for education and experience requirements.
Additional Eligibility Requirements:
  • Valid driver's license
Position Type & Work Schedule:
  • Full-time, 8 hours a day, Monday - Friday
  • 12 months
  • May need to work during emergencies and occasionally on evenings and/or weekends.
Knowledge, Skills, and Abilities
    • Excellent verbal and written communication skills.
    • Excellent interpersonal skills with a proven ability to collaborate with a team and establish effective working relationships.
  • Excellent analytical and problem-solving skills.
  • Extensive knowledge of technology systems and support methods.
  • Excellent organizational skills and attention to detail, with the ability to create plans and schedule activities to complete assigned work.
  • Proficient with or able to quickly learn systems and support practices.
  • Proficient with Google Workspace, Microsoft Office or similar software.
  • Ability to adapt to changing work priorities; display technical aptitude; be attentive to detail; and work under time constraints.
  • Ability to perform algebraic math; read and understand technical information; create documents; present information to others; and solve practical problems.
  • Ability to utilize support tools (i.e., diagnostic tools and software, hand tools, power tools, cleaners, ladders, etc.).
Work Conditions:
  • Indoor work with occasional outdoor work.
  • Be able to lift up to 25 lbs.
  • Work with computer systems and electronics.
Note(s):
  • Some travel between the districts' facilities.
  • Benefit eligible


YUHSD #70 does not discriminate on the basis of race, color, national origin, sex, disability, age or any other status protected by applicable federal, state, or local law in its programs, activities, or employment.

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