Call Center Customer Care Specialist
2 weeks ago
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job.
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today Apply to become a part of the MMC Team
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Requirements
Sr. Customer Service Representative (Onsite)
Pay Rate: $19.36 per hour
Schedule: Monday through Friday, 8:30 AM to 5:00 PM
Weekends Off
Overview
We are seeking a Senior Customer Service Representative who enjoys helping people, solving problems, and delivering an exceptional customer experience. In this role, you will serve as the first point of contact for consumers and providers, offering program guidance, answering account-related questions, and supporting password reset requests for the online consumer portal. This position requires active listening, strong communication skills, professionalism, and a commitment to resolving inquiries efficiently and accurately.
What You Will Be Doing
* Serve as the initial point of contact for inquiries from potential and current beneficiaries regarding program information
* Provide one-to-one telephone support to consumers and providers
* Assist customers with password resets for the online portal
* Respond accurately to incoming calls and document all interactions
* Escalate calls to Call Center Leadership or other agencies according to established procedures
* Provide clear, complete, and objective information based on program guidelines
* Log calls into the tracking system, identify trends, and recommend customer service improvements
* Work with consumers in challenging or escalated situations
* Enter complaints and follow procedures for proper documentation and escalation
* Meet and exceed daily performance expectations for call volume, quality, and customer satisfaction
What You Get
* Paid training
* Monday through Friday schedule with weekends off
* Stable, supportive, and team-oriented work environment
People Who Thrive in This Role
* Communicate complex information clearly and concisely
* Demonstrate strong work ethic and reliability
* Maintain outstanding attendance
* Write and speak professionally and accurately
* Enjoy problem solving and helping customers find solutions
* Navigate multiple systems with ease
* Remain calm and professional when supporting frustrated callers
* Perform effectively in a structured, high-volume call center environment
Requirements
* Must be at least 18 years old
* High school diploma or equivalent, plus at least six months of call center experience
* Candidates with an associate degree or higher may qualify without call center experience
* Ability to type 30 words per minute
* Successful completion of a customer service assessment
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