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Field Support Analyst

2 weeks ago


Tacoma, WA, United States CCS Global Tech Full time

Role: Field Support Analyst
Location: Tacoma, WA (Onsite)
Salary: $90-$110K
Required: TS/SCI Clearance
Job Type: Full-time

Job Description
• Serve as an FSR Analyst
• Work side-by-side with analysts to train and mentor users
• Troubleshoot technical issues and develop new use cases
• Solve unique and challenging problems
• Embed with high-impact units to understand their operational and technical needs
• Help facilitate collaboration across a global enterprise
• Provide desk-side training to analysts
• Train analysts/operators in a classroom and operational setting
• Staff the Help Desk
o Respond to user requests and work with the engineering team to troubleshoot issues
• Provide feedback to the engineering team about product
• Answer questions from senior leaders

Qualifications:
• 5+ years of intel analysis experience
• 3+ years of experience fusing intelligence capabilities in support of operations
• Prior experience with Gotham (required : 1-6 years)
o Gaia or Foundry experience is a plus
• Technical background with working knowledge of:
o HTML, Ruby, Python and/or Java
o Hardware, networks, and server administration
• Experience training analyst in a classroom or field setting
• Strong knowledge of Excel
• Military/Special Operations experience is a plus

  • Mandatory Skills-1-6 years of Gotham
  • Desirable Skills-Gaia/Foundry
  • Rate flexibility-$90K-$110K Yearly
  • Deal Breaker-Gaia/Foundry, Military/Special Operations