Front Desk Receptionist
15 hours ago
Job Type
Full-time
Description
Precision Healthcare Specialists is seeking a friendly, dependable, and organized Front Desk Receptionist to support our ENT & Allergy Specialists of Florida practice. This role is the first point of contact for patients and plays a vital role in delivering an exceptional patient experience while ensuring efficient front office operations in a busy specialty clinic.
Key Responsibilities:
- Greet patients in a professional and compassionate manner
- Answer incoming calls, schedule appointments, and manage patient inquiries
- Check patients in and out, verify demographics, and collect required documentation
- Verify insurance eligibility, collect copays, and process payments
- Maintain accurate patient records in the electronic medical record (EMR) system
- Coordinate referrals, authorizations, and follow-up appointments as needed
- Communicate effectively with clinical staff and providers to support clinic flow
- Maintain a clean, organized, and HIPAA-compliant front desk area
- Address patient concerns and escalate issues appropriately
- High school diploma or equivalent required
- Minimum of 1 year of front desk or medical office experience preferred
- Experience in ENT, allergy, or specialty medical practices a plus
- Knowledge of insurance verification and medical terminology preferred
- Strong customer service, communication, and organizational skills
- Ability to multitask in a fast-paced healthcare environment
- Proficiency with EMR systems and basic computer skills
- Bilingual (Spanish/English) a plus
- Experience with scheduling for specialty providers
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