Customer Service Representative

2 weeks ago

Atlanta, GA, United States Dayna Smith - State Farm Agent Full time
Benefits:
  • Flexible schedule
  • Paid time off
  • Signing bonus
MUST HAVE P & C License in your home state. No Exceptions

About the Role
This is a key support position ( 30 hours per week or so ) inside a growing insurance agency. You will be the voice and heartbeat of the operation-supporting clients, organizing workflows, and helping keep the agency running smoothly.

If you're sharp, organized, proactive, and you love helping people, this is for you.

What You'll Do

• Answer incoming calls with warmth and professionalism

• Handle service needs: forms, follow-ups, billing questions, document collection

• Take clear, detailed notes in the system

• Prioritize and organize tasks without constant oversight

• Pivot calls to the agent when needed for sales conversations

• Maintain a high-standards, hospitality-driven service experience

• Keep things moving-no dropped balls, no missed details

• Protect the agency's time by getting answers and gathering information from customers efficiently

Ideal Candidate

You thrive on excellence. You're steady, dependable, and detail-driven.

You love helping people. You communicate clearly. You're organized enough to keep multiple plates spinning without chaos.

You must have:

• Strong phone presence

• High organization and follow-through

• Ability to learn quickly

• Comfortable using multiple computer systems

• Natural gift for hospitality and professionalism

Huge plus:

• Experience working for a State Farm agent in the last 90 days

(If so, you may qualify for a $500 skills-transfer bonus after 60 days.)

This ensures you already understand the new system and can hit the ground running.

Who Shouldn't Apply

If you need micromanagement...

If you struggle with prioritizing independently...

If you don't enjoy being the reliable center of operations...

This will not be the right role.

What Makes This Job Special

You're not joining a chaotic call-center-style office.

This is a small, intentional, high-standards agency with a leader who values:

• Kindness

• Excellence

• Organization

• Ownership

• Purpose-driven work

This is a remote position.

Compensation: $18.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Atlanta, GA and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning


State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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