Morning Member Services Representative

5 hours ago

Chelsea, MA, United States Planet Fitness Full time
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Training & development
  • Dental insurance
  • Health insurance
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to member's accounts.
    • Respond to member questions & concerns in a timely & professional manner & elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Must be fluent in both English and Spanish
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Current CPR Certification required.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
More Benefits
  • Eligible For: Bi-Weekly Team Bonus & Monthly Mystery Shop Bonuses
  • FREE Black Card membership after 30 days of employment
  • Full-Time eligible for 50% Company paid benefits after 90 days of employment
    • Medical
    • Dental
    • Vision
    • Paid Personal Time (after 6 months)

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Compensation: $15.50 - $18.00 per hour

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Overnight Customer Service Representative

    1 week ago

    Chelsea, MA, United States PLS Financial Services Full time

    Overnight Customer Service Representative 1 Park Street, Chelsea, MA This job is located at 1 Park Street, Chelsea, MA 02150 Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first, because our customers are at the center of everything we do, and we recognize that...

  • Overnight Customer Service Representative

    1 week ago

    Chelsea, MA, United States PLS Financial Services Full time

    Overnight Customer Service Representative 1 Park Street, Chelsea, MA This job is located at 1 Park Street, Chelsea, MA 02150 Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first, because our customers are at the center of everything we do, and we recognize that...

  • Overnight Customer Service Representative

    1 week ago

    Chelsea, MA, United States PLS Financial Services Full time

    Overnight Customer Service Representative 1 Park Street, Chelsea, MA This job is located at 1 Park Street, Chelsea, MA 02150 Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first, because our customers are at the center of everything we do, and we recognize that...

  • Overnight Customer Service Representative

    1 week ago

    Chelsea, MA, United States PLS Financial Services Full time

    Overnight Customer Service Representative 1 Park Street, Chelsea, MA This job is located at 1 Park Street, Chelsea, MA 02150 Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first, because our customers are at the center of everything we do, and we recognize that...

  • Overnight Member Services Representative

    2 weeks ago

    Chelsea, MA, United States Planet Fitness Full time

    Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective...

  • Overnight Member Services Representative

    1 week ago

    Chelsea, MA, United States Planet Fitness Full time

    Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective...

  • Overnight Member Services Representative

    1 week ago

    Chelsea, MA, United States Planet Fitness Full time

    Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective...

  • Overnight Customer Service Representative

    2 weeks ago

    Chelsea, MA, United States PLS Full time

    This job is located at 1 Park Street, Chelsea, MA 02150PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go...

  • Customer Service Associate I

    2 weeks ago

    Chelsea, MA, United States Dollar Tree Stores Full time

    Join to apply for the Customer Service Associate I role at Dollar Tree Stores 2 days ago Be among the first 25 applicants Join to apply for the Customer Service Associate I role at Dollar Tree Stores Get AI-powered advice on this job and more exclusive features. Were seeking a Customer Service Associate to join our team and deliver a great shopping...

  • Customer Service Associate I

    2 weeks ago

    Chelsea, MA, United States Dollar Tree Stores Full time

    Join to apply for the Customer Service Associate I role at Dollar Tree Stores 2 days ago Be among the first 25 applicants Join to apply for the Customer Service Associate I role at Dollar Tree Stores Get AI-powered advice on this job and more exclusive features. Were seeking a Customer Service Associate to join our team and deliver a great shopping...