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Customer Service Representative-Malta
2 hours ago
Customer Service Representative-Malta
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Full-time
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101 State Farm Place, Malta, NY 12020
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Starting at $18.92/hr
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Customer Service Representative
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Make outbound calls to customers to provide assistance and support
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Handle customer inquiries and resolve any issues or complaints
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Analyze customer needs and recommend appropriate products or services
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Maintain accurate and detailed records of customer interactions
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Collaborate with other team members to ensure excellent customer service
Requirements:
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1 year or more post-secondary education OR 2 years equivalent work experience
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1 year or more of customer service preferred
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Recognition and problem resolution for mid-to-high level customer service issues
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Independent decision-making
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Excellent communication skills, interpersonal skills and professional phone demeanor
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Beginner to intermediate level experience with MS Office – Word, Excel and Outlook.
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Ability to learn internal, proprietary systems.
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Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment.
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Analytical, with a sense of urgency and the capability to take individual initiative in role when.
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Must be able to work within the operational hours of 7:00 am – 7:00 pm Monday to Friday, Saturday from 8:00 am – 2:00 pm.
We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.
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