Customer Service/Dispatch

4 days ago

Kansas City, KS, United States Quicksilver Express Courier Full time

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Service Representative who will also cross train for a Dispatcher Position. This is not a call center position.

If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you

MUST be reliable

MUST work well with others

Customer Service Responsibilities:

  • Provide accurate and professional customer service
  • Incoming order entry via phone, email, web
  • Outbound calls to customers with delivery status
  • Provide problem resolution for customers and drivers
  • Accurate and complete documentation of all issues
  • Constant contact with other reps and dispatchers
  • Multitask between order entry, monitoring delivery status, problem resolution, etc.
  • Other customer service and office duties
Dispatcher Responsibilities:
  • Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
  • Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
  • Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
  • Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
  • Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
  • Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.
  • High school diploma/GED required
  • Strong knowledge of the metro and surrounding areas
  • Background experience in a customer service environment with problem resolution skills
  • Call center experience or transportation experience preferred
  • Exhibit a strong attention to detail
  • Ability to work in a team environment in high pressure situations
  • Strong written and oral communication skills are essential
  • Ability to Multi-task in the areas of customer service and order entry
  • Must be reliable and punctual - maintain excellent attendance
  • Basic computer skills -- will use windows-based software
  • Basic to advanced typing skills - Minimum 34 words per minute
  • Capable of working in a fast-paced environment
  • Must be able to cross train in a dispatch position

PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required

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