TEAM OPERATIONS MANAGER

Storage Squad was founded in 2011 in Ithaca, NY, by Cornell students who wanted to make college moving & storage easier. Over the past 10+ years, the business has grown, and in 2020 it became part of the 1-800-PACK-RAT | Zippy Shell Moving & Storage Made Simple family.

Today, Storage Squad helps students at 40+ schools across 15+ states - and we're still growing Our partner schools appreciate how we help students while reducing congestion in and around campus, and our students and families appreciate how we make move-in and move-out easier and less stressful.

The SS Team Operations Manager provides inspired leadership for the operation of one of the organization's local facilities. The Team Operations Manager oversees operations-including staffing, recruiting, training, logistics coordination, shipping and receiving, and truck driving-to ensure the seamless delivery of services and materials. This role requires leadership skills, organizational skills, and the ability to make decisions in a fast-paced, hands-on environment.

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
• Recruit, hire, train, and manage staff across to ensure team members are fully equipped for their roles.
• Lead daily operations, including vehicle rentals, scheduling, route planning, and oversight of material deliveries and moving services.
• Drive commercial vehicles when necessary to assist with transportation needs and ensure timely delivery of goods and equipment.
• Manage shipping and receiving processes, including the coordination of inbound and outbound materials, inventory tracking, and warehouse organization.
• Communicate regularly with Storage Squad management regarding the progress of projects, operational updates, and challenges in the field.
• Professional conduct at all times, representing the company positively in all interactions with clients, university partners, and vendors.
• Address client concerns, questions, and special requests with a solution-oriented and service-driven approach.
• Resolve operational challenges
• Maintain positive relationships with university partners, local vendors, and service providers.
• Ensure all projects are completed on time, within scope, and to a high standard of quality.
• Assist with physical labor and moving tasks during peak operational periods.
• Perform additional responsibilities as requested. Essential duties, responsibilities and activities may change at any time, with or without notice

Competencies/skills
• Strong leadership skills
• Effective problem-solving skills
• Ability to make sound business decisions
• Proficient software skills (MS Office, Word, Excel, PowerPoint, Outlook)
• Effective communication skills
• Ability to adapt in a fast-paced environment
• Ability to use power tools and forklift safely
• Possesses strong organizational and time management skills
• General knowledge of DOT and OSHA requirements for a safe workplace

Specialized knowledge and/or licenses
• CDL A or B with exceptional driving record preferred
• Must secure and renew Medical Examiner's Card by passing DOT Physical (every two years) if CDL licensed
• Forklift certification

Work environment

Team Operations Managers work in an office environment, in a warehouse, and work truck routes. Because of the various work environments, Operations Managers may be exposed to a range of environmental settings, from controlled indoor to a variety of outdoor weather temperatures and conditions.

Travel required

Occasional

Required education and experience
• High School Diploma required.
• BS or BA preferred
• Minimum of two (2) years customer/client service experience
• Minimum of one (1) year of store operations and/or management experience
• Must have a clean driving record
• Experience driving truck and forklift preferred

EEO statement

1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.