Information & Assistance (I&A) Lead

General information

Date

Friday, December 19, 2025

Location

CO - Greenwood Village

Remote/Hybrid

Yes

Position Level

Individual Contributor IV

Employment Type

Full time

Career Field

Operations

Pay Type

Hourly

Pay Range
$ 30 - $ 34.2

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Information & Assistance (I&A) Lead will coordinate, develop, and deliver high-quality Information & Assistance (I&A) services to Members and Authorized Representatives who are self-directing either in the Consumer Directed Attendant Support Services (CDASS) program and the In-Home Support Services (IHSS) program. The individual(s) in this role will provide coordination and support for those Members/ARs with their agency or FMS, Case Management Agency, and other community resources.

The Consumer Direct Care Network owners, executives, and employees work together to fulfill the company mission to provide care and support for people in their homes and communities. Our interactions with the people we serve and each other are guided by our commitment to our company values of Respect, Integrity, Service, and Excellence.

JOB DUTIES

• Serving as the primary contact for the Department for I&A services development, provision, and promotion
• Managing Member/Authorized Representative referral process for I&A
• Training or facilitating I&A staff onboarding and training
• Providing I&A to Members/Authorized Representatives with high needs or complex needs not quarterly
• Coordinating with the Program Lead on I&A staff recruitment
• Receive and process I&A referrals from Members or other community resources and follow-up appropriately by making initial contact, overview of I&A services, and establishing goals
• Communicate with appropriate entities, as necessary and appropriate, about the progress of Member or Authorized
• Representative's plan and goals
• Review training curriculum documents for accuracy and completion while communicating with clients or Authorized
• Representatives with any needed adjustments and/or submission to case manager for final approval
• Complete appropriate and timely documentation on all activities of daily job performance
• Assist in maintaining all databases and electronic files
• Conduct state-wide I&A training within the established requirements
• Act as a troubleshooter for inquiry calls or drop-in visits regarding general program information and/or I&A assistance
• Attend educational meetings, training sessions and other meetings as needed or required by program
• Work with the Program Director and HCPF to address any issues regarding I&A services
• Attend required Department or other stakeholder meetings as assigned by the Department and/or the State Director
• Ability to travel in-state as assigned to meet contract and position requirements
• Maintain confidentiality regarding all communication/information related to clients, Authorized Representatives, attendants, and all business relations

QUALIFICATIONS

• At least two years of experience with Consumer Direction is required
• At least one year of experience working with or having lived experience as a member of a marginalized population, including but not limited to people with disabilities, people of color, people experiencing homelessness, and/or people involved in the justice system
• At least two years of experience with using common technology, such as smartphones, basic spreadsheets, email, and word processing software
• This is a hybrid position, and employees must provide their own reliable Internet service
• This is a driving position, and employees must have a current, valid driver's license

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it's not just a job, it's a career... advance it with the Consumer Direct Care Network

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

Base Min.

$ 30

Base Max.

$ 34.2

---