Experienced Front Desk Supervisor

1 day ago

Washington, DC, United States Donohoe Companies Full time

Donohoe Hospitality Services, a prominent leader in the hospitality industry, is seeking a dynamic and experienced Front Desk Supervisor to help lead the team at a prestigious hotel in downtown Washington DC. This role offers an exciting opportunity to join a company known for its commitment to exceptional guest experiences and operational excellence.

Front Desk Supervisor

Position Summary

Our Front Desk Supervisor is responsible for managing and overseeing all aspects of front desk operations to ensure exceptional guest service and smooth daily functioning. This role requires strong leadership, attention to detail, and the ability to effectively coordinate with team members and other departments. The position demands flexibility and availability to work a variety of shifts, including morning (AM), evening (PM), and overnight audit shifts, to maintain consistent service standards across all hours of operation.

As an Experienced Front Desk Supervisor, you will also welcome our guests, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience during their stay.

Essential Functions

  • Supervise the operations of the Front Desk.
  • Maintain the highest productivity, employee morale, and guest service as possible.
  • Ensure that all hotel policies and procedures are followed.
  • Assist FOM in the training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
  • Check guests in and out of the hotel according to hotel and/or brand standards.
  • Inform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.
  • Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  • Take, modify, and cancel guestroom reservations.
  • Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  • Perform cashier duties, cash traveler's checks. Post phone charges and other miscellaneous charges to guest accounts.
  • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Maintain cleanliness of the Front Office area.
  • Take, modify, and cancel guestroom reservations.
  • Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.
Additional Responsibilities
  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience
  • Must have previous hotel front desk experience.
  • Must have previous supervisory experience
Skills and Abilities
  • Ability to stand for extended periods.
  • Capability to thrive in a fast-paced environment.
  • Skill in maintaining control and composure in challenging situations, demonstrating good judgment.
  • Strong communication and interpersonal skills.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you Apply today and be a key player in creating memorable moments for our guests.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • Front Desk Supervisor

    4 days ago

    Washington, DC, United States LORE Group Full time

    Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar...

  • EXPERIENCED Front Desk Agent

    1 week ago

    Washington, DC, United States Donohoe Companies Full time

    Join our dynamic team at Residence Inn Dupont Circle! Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red...

  • EXPERIENCED Front Desk Agent

    2 days ago

    Washington, DC, United States Donohoe Companies Full time

    Join our dynamic team at Residence Inn Dupont Circle! Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red...

  • EXPERIENCED Front Desk Agent

    4 days ago

    Washington, DC, United States Donohoe Companies Full time

    Join our dynamic team at Residence Inn Dupont Circle! Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red...

  • EXPERIENCED Hotel Front Desk Agent

    21 hours ago

    Washington, DC, United States Donohoe Companies Full time

    Join our team at Hyatt House DC Convention Center! Working at Hyatt House DC Convention Center offers the unique opportunity to be at the heart of one of the most vibrant and historically rich cities in the country. Employees are surrounded by iconic landmarks such as The White House, the Howard Theatre, and the Smithsonian museums, all just steps away. The...

  • Mgr Front Desk

    1 week ago

    Washington, DC, United States Sage Hospitality Full time

    Why us? Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton Washington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the hotel and community! Nestled in the heart of DC's fastest emerging...

  • Mgr Front Desk

    1 week ago

    Washington, DC, United States Sage Hospitality Full time

    Why us? Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton Washington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the hotel and community! Nestled in the heart of DC's fastest emerging...

  • Mgr Front Desk

    4 days ago

    Washington, DC, United States Sage Hospitality Full time

    Why us? Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton Washington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the hotel and community! Nestled in the heart of DC's fastest emerging...

  • Front Desk Agent

    2 weeks ago

    Washington, DC, United States Hotel Nell Full time

    We are seeking a friendly and detail-oriented Front Desk Agent to join our team at Hotel Nell. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience. Join us and be part of a dedicated team committed to delivering exceptional guest service. The rate is $19 per hour. Comprehensive benefits...

  • Front Desk Agent

    1 day ago

    Washington, DC, United States Hotel Nell Full time

    We are seeking a friendly and detail-oriented Front Desk Agent to join our team at Hotel Nell. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience. Join us and be part of a dedicated team committed to delivering exceptional guest service. The rate is $19 per hour. Comprehensive benefits...