Bank Supervisor

2 weeks ago

North Little Rock, AR, United States First Convenience Bank Full time

Bank Supervisor at First Convenience Bank summary:

The Bank Supervisor oversees daily branch operations, ensuring efficient customer service while managing cash transactions and compliance with banking policies. They guide and develop personal bankers, support sales efforts by promoting bank products, and handle discrepancies or operational issues. The role also involves maintaining a clean and professional teller area, participating in business development, and serving a diverse customer base including Spanish speakers.

Job Description Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services
Follow established policies in accordance with the bank's and supervisor's direction
Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
Ensure that each personal banker/teller balances and assists in identifying any discrepancies
Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately
Accountable for personal achievement of monthly new account production as assigned by upper management
Participate in an active sales environment that may require in-store aisle prospecting
Attend business development calls, or other sales opportunities, with a member of management
Responsible for the guidance, development and assistance of personal banker growth and sales production
Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits
Provide bank services to a diverse customer base, including a large Spanish speaking population
Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy
Regular and predictable attendance and punctuality
Other duties as assigned

Physical Requirements:
Required to stand or walk for extended periods of time dependent upon branch location
Operate a computer and other office machinery
Schedules are prepared based on business need and subject to change at any time
Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.

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