Retail Omnichannel Systems Data Domain SME

HCLTech is looking for a highly talented and self- motivated Retail Omnichannel Systems Data Domain SME to join it in advancing the technological world through innovation and creativity.

Job Title: Retail Omnichannel Systems Data Domain SME

Job ID: 2791105

Position Type: Fulltime

Location: San Fransico, CA

Role/Responsibilities

Process Analysis & Optimization

• Assess and map current-state processes across HR and Finance workflows.
• Assess current processes to identify gaps, inefficiencies, and opportunities for data-driven improvements in HR and Finance operations.
• Design future-state processes that improve efficiency, reduce costs, and enhance strategic outcomes for both HR and Finance departments.
• Promote data governance best practices, working with IT teams to ensure data accuracy, integrity, and consistency across all reporting platforms.

Client Partnership

• Work closely with HR and Finance client teams to understand business objectives, pain points, and success criteria within their respective domains.
• Facilitate workshops, interviews, and design sessions to co-create solutions with stakeholders.
• Provide consultative guidance to leadership teams on process governance, KPIs, and adoption for omnichannel success.

Implementation & Change Enablement

• Work closely with stakeholders to identify and document KPI and business requirements for new reports, dashboards, and analytical tools relevant to HR and Finance.
• Collaborate with technology teams to design, develop, and maintain reports and interactive dashboards using Business Intelligence that track HR and Finance KPIs and present complex data findings in a clear, compelling manner.
• Develop training materials and deliver sessions to end-users, ensuring they are proficient in using new reports and dashboards for effective decision-making.
• Perform analyses to interpret data, identify performance trends, and uncover root causes of issues, translating findings into concrete, actionable business recommendations for optimizing HR and Finance functions.

Quality & Continuous Improvement

• Establish metrics and monitoring frameworks to measure process performance over time.
• Conduct periodic audits to ensure ongoing alignment with business and customer needs.
• Share best practices and create reusable frameworks for process evaluation and improvement.

Qualifications & Experience

• 7+ years of experience in process consulting, business analysis, or operations improvement.
• Strong background in process modeling, workflow design, and business process management (BPM).
• Experience in the retail industry with a strong understanding of HR and Finance operations and dynamics within that context.
• Excellent facilitation skills for workshops, stakeholder interviews, and collaborative sessions.
• Strong analytical and problem-solving skills, with the ability to interpret data and provide strategic recommendations.
• Strong communication skills, with the ability to translate complex operational issues into actionable insights.
• Experience working directly with client teams in a consultative or advisory capacity.

Preferred Qualifications

• Familiarity with and practical experience using data visualization and BI tools such as Tableau or Power BI.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Experience in HR and Finance optimization using analytical models (e.g., workforce analytics, financial forecasting models).
• Experience with consulting in enterprise or multi-stakeholder environments.
• Basic knowledge of SQL for data extraction and querying.
• Familiarity with HRIS and Financial Management Systems (e.g., Workday, Oracle), common in the retail industry.
• Retail Domain Techno Functional Experience, Communication Skills, Requirement Gathering,
• Strong skillset in design, solution and supporting data democratization tools like Power BI, and SQL.
• Experience in Retail Omnichannel systems.

Pay and Benefits

Pay Range Minimum: $ 79,000 per year

Pay Range Maximum: $161,700 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@ for investigation.

Compensation and Benefits

A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best