Service Manager

5 days ago

Grand Rapids, MI, United States Creative Dining Services Full time
Be Creative...at Creative Dining Services

Creative Dining Services is currently seeking a Service Manager. The Service Manager will work within the Dining Services Department to ensure that excellence in customer service is being provided throughout the operation.

About Creative Dining Services

Creative Dining Services partners with college, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience - one that's fun, innovative, and focused on your community. Why? Because that's how it should be.

We Offer:
  • Competitive pay and bonus opportunities
  • Medical, dental, and vision insurance
  • 401(k) with a company match
  • Paid time off
  • And much, much more
Core Responsibilities of the Service Manager:
  • Participates in hiring, training, scheduling, time keeping, performance appraisals, and disciplinary actions of service/FOH staff
  • Under the direction of the Dining Services Director, supervises and coordinates all service activities within the operation
  • Maintains an organized system of comprehensive record keeping
  • Maintains established food presentation and service standards
  • Participates with Food Committee meetings
  • Plans for and implements corporate marketing initiatives, maintains complete records of special events and pace changers in the operation, providing marketing summaries to the CDS home office upon completion
  • Maintains good public relations with all customers, clients, staff, vendors, and the community; achieves high levels of customer and client satisfaction
The Ideal Candidate Will Have:
  • 3 years management & leadership experience of a team of 20+ people
  • Must be able to use MS Word, Excel, Power Point
  • ServSafe Certification

Work Availability:

The dining hall is open 7 days a week, Sunday through Saturday, for 3 meal periods, Breakfast Lunch and Dinner. Open availability will be required for this role.

Creative Dining Services is an Equal Opportunity Employer and Veteran Friendly

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