Fraud Risk Analytics Manager

Description

The Fraud Risk Analytics Manager is accountable for monitoring and developing fraud risk strategies for Debit Card and will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk from origination. Responsibilities include evaluation of new tools and processes to enhance detection, reporting on overall Fraud losses and trends in addition to monitoring strategy performance, analyze data and develop fraud rules to mitigate and prevent fraud losses and work with Vendor to implement fraud rules. Reconcile numerous metrics and condense/summarize performance for our Executives and Business Partners. The candidate will drive reductions in fraud losses through development of data driven solutions, which requires strong SLQ/SAS, analytic and problem solving skills, implementation and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Product team and external vendors.

Primary responsibilities include:

• Monitor and develop fraud strategies, tools, processes, models to deliver superior fraud detection while balancing approval rate and product P&L impacts

• Assess new and existing products and services for fraud risk and propose mitigating controls

• Strong partnership with vendors and Product team effectively managing the fraud controls for new-account application

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards

• Develop, implement, monitor and provide performance tracking of fraud strategies and fraud prevention tools and processes

• Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions

• Effectively manages competing priorities of requests working under strict deliverables

Required Skills/Experience:

• Advanced skills using data extraction/mining tools (data processing and analysis) such as SQL, SAS

• Knowledge of the fraud life cycle, industry trends and fraud tools/solutions

• Previous experience with managing fraud risk at another financial institution

• Proficient with Microsoft Office applications; Advanced Excel and PowerPoint

• Strong problem solving and analytical skills preferably in Financial Services industry

• Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

Preferred Skills/Qualifications:

• Experience with the project management lifecycle through Agile

Education

Bachelor's Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline

Master degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline preferred

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: 8:30am - 5:00pm, Monday - Friday

Candidates must currently be a US Resident to be eligible for this role.

Please not the US Immigration sponsorship or work visa is not available for this position and candidates must have permanent authorization to work in the US.

Pay Transparency

The salary range for this position is $90,640- $135,960 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/30/2025