AWS Connect Engineer

2 days ago

Dallas, TX, United States Compunnel Full time

Job Title: AWS Connect Engineer - W2 only-We can provide sponsorship

Duration: Long Term

Location: Westlake, TX/Merrimack, NH - Hybrid - 2 Weeks in a month onsite

Top Skills/Responsibilities:

  • They are going to be looking for someone to help out with a backlog of work AWS Connect on their Contact Center Platform.
  • So that's really going to be the top skill/need.
  • Someone with ability/skills to configure Amazon Connect,
  • someone who is a Systems Engineer at their core, not a Devops person.
  • If they have a background in Programming that's great, but if not and they are strong in Amazon Connect,
  • have good general skills in AWS that will get the job done.

The Expertise You Have

  • Bachelor's degree in computer science or equivalent
  • 8+ years hands-on experience as a systems engineer
  • Demonstrated experience as an engineer responsible for designing, developing, testing, supporting, and solving the Contact Center and telephony products
  • Hands-on experience with Amazon Web Services (AWS) and Amazon Connect
  • Design and implement cloud-based integrations leveraging AWS services such as Lambda (using Node.js or Python), DynamoDB, CloudFormation, and others
  • Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries
  • Proficient in troubleshooting and resolving complex application issues using CloudWatch and other monitoring tools
  • Provide documentation, knowledge transfer, and architectural guidance to internal teams
  • Work cross-functionally with internal teams (cloud, security, telephony, support) as needed
  • Experience with version control and CI/CD for deployments
  • Proficient in troubleshooting and resolving complex application issues
  • Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
  • Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
  • Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
  • Self-starter, curious, collaborative, innovative, eager to learn and guide others every day

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