Event Staff |Part-time| Greater Richmond Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under direct supervision from the Director of Safety & Security and/or the Security Coordinator, On Call Event Staff personnel typically serve in a variety of event related roles, including crowd control, general protection of facility property and personnel, and provide general information and assistance to facility guests.  Event Staff personnel also serve as ticket taker, usher, door monitor, coat-check attendant and loading dock parking attendant. In the absence of the Director of Safety & Security or Security Coordinator, On Call Event Staff personnel may receive event-related instructions from an Event Staff Supervisor or Event Manager.

This role will pay an hourly wage of $17.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Greater Richmond Convention Center is the largest meeting and exhibition venue in the Commonwealth of Virginia. With 178,158 square feet of contiguous exhibit space, a 30,550 square-foot Grand Ballroom and 50,000 square feet of additional meeting/banquet space, the GRCC is well-positioned to host a variety of events from small meetings to large trade shows and conventions. Situated along the I-95 corridor, the GRCC lies within a 500 mile radius of one half of the U.S. population. The Richmond Region is an affordable market in Central Virginia with the Blue Ridge Mountains to the north, the Atlantic Ocean to the south, Washington D.C. to the east and North Carolina to the west.

Responsibilities

JOB DUTIES: (include, but are not limited to)

• Patrol assigned facility locations; lock and unlock doors as required
• Monitor event activity areas as well as entrances and exits
• Observe facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards

• Be aware of the location and use of emergency alarms and equipment; follow established procedures in case of fire, disorder or other emergency situation

• Observe general public; provide general information, directions and assistance to facility guests; report suspicious behavior to Security Base

• Maintain high degree of visibility and professionalism; respond to various situations, issues and requests for assistance; prepare incident reports in accordance with departmental standards

• Assist medical personnel by directing traffic, crowd control and securing needed equipment
• Filling in for Security Base/Security Rover Personnel as needed, with duties including but not limited to, monitoring CCTV, Access Control, and writing incident reports
• Communicate clearly and concisely in the English language, both orally and in writing

• Perform other duties as required

Ticket Taker:

• Collect tickets, passes, etc. for admission into events; check for authenticity
• Prohibit access to guests without proper tickets, passes or other entry credentials
• Provide an accounting of tickets, passes, etc. collected
• Provide general event and facility information to guests

Usher / Door Monitor / Badge Checker / Coat Check Attendant:

• Direct guests to their seats and provide general information regarding the event and the facility
• Monitor entry and exit into facility events; prohibit access to guests without proper entry credentials
• Assist in maintaining order during events
• Provide general event and facility information to guests
• Serve as a coat check attendant (receiving, caring for and re-distributing coats) as needed

Parking Attendant:

• Direct vehicles into and out of the loading dock area and assist with parking

OTHER CHARACTERISTICS:

• This is an On Call position with no minimum number of hours guaranteed. Work schedules are determined by event activity.
• Must be able to stand and walk for long periods of time and lift objects up to 50 pounds
• Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends and holidays

Qualifications

REQUIRED QUALIFICATIONS:

• Must be 18 years of age or older
• High school diploma, or equivalent GED

PREFERRED QUALIFICATIONS:

Licenses or Certificates:

• Possession of, or ability to obtain a Virginia driver’s license or identification card
• Possession of, or ability to obtain a CPR certificate
• Possession of, or ability to obtain a DCJS Unarmed Security License

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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