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Customer Service Associate

2 hours ago

Fairfield, NJ, United States Regency Management Full time

Part-Time Career Opportunities

Ready to be a cornerstone of success? As a Customer Service Associate with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement

You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Customer Service Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.

Love what you do
At Value City Furniture, we take pride in giving our guests the very best experience when they shop with us. With a warm greeting and a big smile, every day is an opportunity to turn first time shoppers into loyal, life-long customers Our team strives to give our guests an honest, low pressure, and satisfying shopping experience. We thoroughly enjoy helping our guests fulfill their home furnishing and bedding needs

Benefits of working for us

  • Recognition and reward programs
  • Our prices are already low, but why not more Generous Employee Discount
Job Responsibilities:
  • Enter customer orders into the system accurately and completely
  • Process payment to proper accounts
  • Responsible for security of cash and other legal tenders
  • Prepare daily deposits in accordance with Company policies and procedures
  • Answer incoming calls and respond to customer queries in a timely and courteous manner
  • Schedule deliveries that are convenient for the customers and comply with company procedures
  • Maintain all open orders and courteously communicate status with customers
  • Work daily reports according to Company requirements
  • Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
  • Assist Office Manager when needed
As a Retail Office Associate, you must:
  • Have a High School diploma or GED
  • Have strong business acumen and Excellent verbal and listening skills
  • Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
  • Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
  • Strong interpersonal and human relations skills
  • Proven analytical and problem-solving skills
  • Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
  • Be able to lift/ move up to 25 pounds, regularly
  • Being bilingual is a plus

Regency Management Services is an Equal Employment Opportunity ("EEO") / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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