Inbound Customer Service Representative 63k
2 weeks ago
Inbound Sales Representative
Inbound Sales Consultant
Location: Grand Rapids - Caledonia, MI 49316
This position is hybrid, (3) days onsite required weekly after training
Pay: $63,000 average yearly earnings (uncapped earnings)
Top performers earn $100,000+ yearly
Starting base pay is $18.00 per hour
Type: Direct hire
Schedule: Will be assigned a (40) hour work week, must be open to department hours
M-F or Tues-Sat, 7:00am – 9:00pm CST / 8:00am to 10:00pm EST
Training schedule: M-F, 9:30am – 6:00pm CST / 10:30am – 7:00pm EST for approx. 9 weeks
Career outlook: Earn 6-figures 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more Room to grow into senior roles, retention, leadership, and other roles.
Job description
- Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
- Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
- Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
- Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
- Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
- Manage daily call volume, averaging 12–15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.
What does success look like?
You will be evaluated based on the following key performance indicators (KPIs):
- Number of policies converted – Successfully binding new insurance policies.
- Total premium converted – The dollar amount of premium generated from sales.
- Unplanned shrink – Minimizing time away from taking calls to ensure productivity.
- Cross-sell performance – Ability to identify and sell additional products to existing customers.
Ramp up period:
First month: 70% of goals
Three months: 90% of goals
Six months: Meeting or exceeding targets
Nice to have:
- Bachelor’s Degree
- P&C License
- Salesforce
Requirements:
- Must have (1)+ years of sales experience in retail, hospitality, other industries .
- Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
- Backgrounds that typically excel in this role: Real estate, mortgage industry, door-to-door sales.
- Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
- Must have professional verbal and written communication skills with strong sales acumen.
- High school diploma or equivalent
- Background check required
- Education verification required
Compensation:
$63,000 per year
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