Family Support Specialist

$19.97 - $29.95 Hourly

$41,527 - $62,291 Annually

This position is a Pay Band C4

Posting Details

VISION: All New Mexico families and young children are thriving.

MISSION: Optimize the health, development, education, and well-being of babies, toddlers, and preschoolers through a family-driven, equitable, community-based system of high-quality prenatal and early childhood programs and services.

The Early Childhood Education and Care Department was established on July 1, 2020. The Department's aim is to create a more cohesive, equitable, and effective early childhood system in New Mexico. That means coordinating a continuum of programs from prenatal to five and ensuring that families in every corner of the state can access the services they need.

THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.

Interviews will be conducted within two weeks of closing date.

Why does the job exist?

The purpose of this position is to work collaboratively with the Children, Youth and Families Department (CYFD) Child Protective Services (CPS), McKinney-Vento Homeless liaisons and other community and social service programs to assist and support At-Risk families with their childcare needs by coordinating care and determining eligibility. This position will interview and assess the needs of the families and provide complex, in-depth case management through the eligibility period to support the transition into other childcare assistance or early childhood programs or other specialized supports. This position will guide families in selecting high-quality, early learning programs for their children. This position will provide problem resolution for assigned cases, make appropriate childcare placements, and ensure the proper administration of payment disbursements to childcare providers. This position may also assist in provider and parent audits. This position will conduct community outreach/training and serve as liaisons between social and community service programs and families. This position may complete other complex projects as assigned. Extensive statewide travel will be required in this position.

How does it get done?

The position is required to analyze and assess complex documents and situations pertaining to At-Risk, homelessness, employment, education, income, household composition and other factors related to eligibility and implement in accordance with policy. This position is also required to calculate income and evaluate in accordance with federal and state guidelines in more complex, At-Risk cases. This position should have extensive experience in case management and resource supports for families and within early childhood. This position will maintain and develop relationships with statewide community and social service supports and resources. This position is a high volume, fast paced position that requires extensive use of computers/databases.

Who are the customers?

Children, families, providers, community/social service agencies and internal staff/management.

Ideal Candidate

The ideal candidate will possess experience in eligibility determination, interviewing, case management, and clerical work within social services and/or public assistance programs. They should clearly describe in their application leadership qualities such as collaboration, teamwork, customer service, initiative, decision-making, organization, time management, training/mentoring, and strong interpersonal skills.

Minimum Qualification

High School diploma or Equivalent and two (2) years of women, infant, and children (WIC) experience, customer service, office administration, or government assistance programs such as welfare, unemployment benefits, social security benefits and/or public housing. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and some travel may be required.

Supplemental Information

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Agency Contact Information: Maria Vasquez (505) 372-8568. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.