Operations Agent
4 days ago
Operations Agent
Job Summary:
An Operations Agent provides legendary Customer Service by assuring the weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.
Responsibilities:
- Arranges for fueling of aircraft as required
- Advises Dispatch, FLIFO, and Stations of flight departures/arrivals
- Prepares weight and balance forms
- Closes out flights; files and maintains accurate flight papers
- Prepares dispatch release forms and collects weather reports from OTIS for the Crew
- Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers, and special emergency cleaning
- Operates boarding bridge, coordinates boarding and deplaning Customers
- Works with Gate Agents in expediting the check-in process collects boarding passes and/or electronic boarding data, and verifies boarding counts
- Handles Station AMS and radio communications traffic
- Prepares dispatch release forms and collects weather reports from the informational system for Crew members and keeps all Station Team members apprised of flight and weather information
- Responsible for ground security and assuring operations follow security procedures
- Must be able to communicate information and instructions verbally or via radio equipment
- Other duties as assigned
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