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Member Contact Center Representative

3 weeks ago

Pasadena, CA, United States First Financial Credit Union Full time

If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We do not shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.

As a Member Contact Representative, you will be able to use your excellent communication skills to provide professional and personalized service to our Members/Customers. You will have the opportunity to showcase your success and earn incentives when you meet monthly sales/service goals. In addition, you have the satisfaction of helping our members/customers while learning and growing with in the Financial Services industry.

On a daily basis you will- Answer incoming telephone calls and assist members with any of the following:

  • Resolving problems
  • Cross-selling credit union products
  • Rate quotations/negotiations
  • Researching account information
  • Ordering checks, statements and check copies

Job Responsibilities

  • quoting savings and loan rates
  • quoting blue book rates
  • ordering checks
  • ordering statements and check copies
  • calculating and quoting dividends (interest) and loan payments
  • paying off loans
  • payroll deductions
  • providing general information
  • setting up automatic transfers
  • advising member of investment opportunities or options
  • referring the opening, adjusting and closing of accounts
  • cross-selling Credit Union products
  • other duties as assigned.

Qualifications, capabilities, and skills

  • High School Diploma or equivalent
  • a working knowledge of customer service procedures at the Credit Union preferred
  • very effective oral communications skills and patience to work with the public
  • basic accounting skills sufficient to process and balance accounts
  • strong personal computer skills, especially data entry
  • must be able to cross-sell products and services

We offer the following exceptional benefits

  • Medical, Dental, Vision, Flexible Spending Accounts and Employee Assistance Program
  • Company-sponsored Life insurance, short- and long-term disability
  • Voluntary Benefits with Colonial Life and Guardian
  • Vacation time for Union employees
  • Additional Vacation Service award for every 5 years of service
  • 401(k) with 3% Safe Harbor Employer Contributions
  • Incentives and Recognition based on performance
  • Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
  • Employee appreciation and recognition events
  • Opportunity to win trips
  • Opportunities for gain sharing

Employer of Choice

Our dedication to the educational community sets us apart from other financial institutions. Our dedication to employees sets us apart from other employers. First Financial is an organization where your voice matters and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and a matching 401(k) to comprehensive medical benefits.

Community Minded, Like You

Involvement/volunteerism with our local schools, educational community and more Supporting local schools, teachers and students is at the core of our mission.

History

Over 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community. It's a role we take seriously and a mission to which we are just as committed today as were in 1933


For more information about the organization, please visit www.ffcu.org.