Will Call Clerk

We're excited about your interest in pursuing the next step in your career with US Foods Your continuous growth and development is critical to our success.

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.

https://www.usfoods.com/careers/job-application-accomodation.html

NOTE: Before you begin your internal job search, please review the criteria you will need to start the process.

BASIC PURPOSE
The Clerk, Will Call will support all will call operations by meeting customer expectations and deadlines through pick-ups and courier service. The Clerk, Will Call will achieve high internal and external customer satisfaction by showing excellent customer service.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $13.00hr - $25.00hr. This role will also receive overtime compensation.

Work Schedule:

• Tuesday - Saturday: 8am - 4:30pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.
  
• Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary.
  
• Assist customers with alternative product for any out-of-stock item they need.
  
• Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL).
  
• Manage all necessary product returns from customers to maintain proper customer service.
  
• Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.
  
• Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.
  
• Other duties as assigned by manager.
  

Benefits:

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

SUPERVISION:

• N/A
  

RELATIONSHIPS

• Internal: Transportations staff and managers, warehouse staff and managers, sales teams
  
• External: Customers participating in will call, vendors and couriers both inbound and outbound
  

WORK ENVIRONMENT

• The work will take place in a US Foods office-based environment, and both indoor environments in a warehouse and outdoor environments just outside the warehouse. Normal warehouse environments include cooler and freezer areas where temperatures may be as low as -5 degrees. Outdoor environments will vary on location.
  

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Prior customer service experience required.
  

Knowledge/Skills/Abilities:

• Effective communication both verbally and in writing.
  
• Excellent telephone and customer service ability.
  
• Basic math, analytical, and organizational skills with attention to detail.
  
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
  
• Problem solving and critical thinking abilities to solve problems of limited scope.
  
• Conflict resolution skills.
  
• Strong teamwork skills with the ability to support others in the department and division.
  

Education

• High school diploma or GED/equivalent required.
  

PREFERRED QUALIFICATIONS

• Prior warehouse or will call experience preferred.
  

Certifications/Training

• Leadership experience and knowledge of POWM / POSS system and PIR.
  

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:
  

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALLY

WALK OCCASIONALLY

DRIVE VEHICLE N/A

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL*1 OCCASIONALLY

CLIMB/BALANCE*2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS*3 REQUENTLY

MANIPULATE OBJECTS*4 REQUENTLY

MANUAL DEXTERITY*5 OCCASIONALLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $13.00hr - $25.00hr. This role will also receive overtime compensation. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Grade: N06
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$13 - $21

***EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***

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