Service Advisor

7 days ago

Springfield, IL, United States Truck Centers Inc Full time
Company Description

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department

In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you'll ensure every customer has a smooth and efficient service experience.

Schedule:
  • Monday-Friday with a rotating Saturday shift
What You'll Do:
  • Greet customers warmly and assist them with their service needs.
  • Create detailed repair orders and schedule service appointments using our digital tools.
  • Conduct initial discussions with drivers to understand concerns and perform basic inspections.
  • Verify account details, check for recalls, review repair history, and confirm warranty coverage.
  • Keep customers informed throughout the repair process, ensuring clear and transparent communication.
  • Arrange towing and other sublet services as needed.
  • Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
  • Guide customers on dealership amenities and arrange shuttle services if needed.
  • Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
  • Monitor customer feedback and take proactive steps to enhance their experience.
Why Join Us?

At Truck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we'd love to hear from you

Qualifications

What We're Looking For:
  • Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
  • Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
  • Knowledge of Service department operations, trucks, and truck parts
  • Mechanical aptitude or truck repair experience is highly preferred
  • Demonstrated customer service and interpersonal communications skills, even in times of stress
  • Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
  • Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
  • Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
  • Must participate in a pre-employment background check and drug screen.
WHAT WE OFFER:

Pay Range: $41,766.40 - $62,649.60 per year with incentive eligibility
  • 401(k) with company match
  • Health insurance with 3 plan options to choose from
  • Vision Insurance
  • Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms


Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.

Videos To Watch
https://www.youtube.com/watch?v=8mMLEde1TFM

  • Financial Advisor

    3 days ago

    Springfield, IL, United States Northwestern Mutual Life Insurance Company Full time

    Overview Becoming a financial advisor at Northwestern Mutual is a unique opportunity to start a business where you can help your clients achieve their goals through financial planning. On your path to becoming a financial advisor, you start as a financial representative focused on client-building and obtaining licenses. Our award-winning training programs...

  • ICITAP Corrections Advisor

    2 weeks ago

    Springfield, IL, United States Amentum Full time

    Amentum is a premier global services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Amentum draws from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Chantilly, VA.,...

  • ICITAP Corrections Advisor

    5 hours ago

    Springfield, IL, United States Amentum Full time

    Amentum is a premier global services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Amentum draws from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Chantilly, VA.,...

  • (USA) Tire and Battery Service Advisor

    2 weeks ago

    Springfield, IL, United States Walmart Full time

    Position Summary... What you'll do... Be a Team Member Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert Demonstrates knowledge of safety and...

  • (USA) Tire and Battery Service Advisor

    2 days ago

    Springfield, IL, United States Walmart Full time

    Position Summary... What you'll do... Be a Team Member Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert Demonstrates knowledge of safety and...

  • Technical Leadership Advisor

    7 days ago

    Springfield, IL, United States Oracle Full time

    Job Description While this role can be ambiguous we need to have a combination of skills in these critical areas. There will be a need to demonstrate strong technical and business inputs to prioritize the most important work that will see through Oracle's database offerings into future states of technology; such as the age of Agentic AI. Ideal...

  • IT Software Development Advisor

    2 days ago

    Springfield, IL, United States Sedgwick Full time

    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as...

  • Information Systems Advisor II

    2 weeks ago

    Springfield, IL, United States Illinois Secretary of State Full time

    Office of the Illinois Secretary of State Alexi Giannoulias Job Title:       Information Systems Advisor II Division:       Systems & Programming Union:           IFT Location:       501 S 2nd St, Springfield, IL - Sangamon County Salary:           Range from $7,633 to $13,457 monthly – commensurate with experience...

  • Information Systems Advisor II

    1 week ago

    Springfield, IL, United States Illinois Secretary of State Full time

    Office of the Illinois Secretary of State Alexi Giannoulias Job Title:       Information Systems Advisor II Division:       Systems & Programming Union:           IFT Location:       501 S 2nd St, Springfield, IL - Sangamon County Salary:           Range from $7,633 to $13,457 monthly – commensurate with experience...

  • Service Champion- Dirksen Parkway

    5 days ago

    Springfield, IL, United States Taco Bell Full time

    You are applying for a position with a franchisee or licensee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees and licensees are independent business organizations, who will be your only employer if hired, and who are responsible for their own employment practices, including setting their own wage and benefit programs. Here are just a...