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Mortgage Loan Officer | Mortgage Sales Specialist

2 weeks ago

Chandler, AZ, United States Macpower Digital Assets Edge Full time
Role Overview:
  • Handle inbound and outbound calls in a call center environment.
  • ssist clients with home financing, refinancing, or home equity lines of credit.
  • nalyze client financial goals and recommend the best lending product.
  • Submit mortgage applications and help clients gather required documentation.
  • Keep clients informed throughout the entire loan process.
  • Must register and remain in good standing under the SAFE Act requirements (background check and registration required).


Key Responsibilities:
  • Provide exceptional client care at all times.
  • nswer inbound calls and make outbound calls to guide clients on lending options.
  • Use multiple technology systems to assist clients and referral partners.
  • Follow established lending processes and policies to manage risks.
  • Communicate with clients via calls, emails, and online messages.
  • Identify opportunities to recommend additional products or services.


Required Qualifications:
  • Minimum 1+ year of sales and mortgage experience.
  • Strong customer service and relationship-building skills.
  • bility to listen actively, assess needs, and recommend solutions.
  • Comfortable learning and using multiple technology systems.
  • Skilled in managing the full client loan origination process.
  • ble to work under pressure in high-volume environments.
  • Strong communication skills (verbal, written, and non-verbal).
  • Demonstrated consistent sales performance.
  • Flexible to work weekends and extended hours if needed.
  • Professional, confident, and effective phone communication skills.
  • bility to balance performance, client care, and risk management.
  • Commitment to compliance with all federal and state regulations.


Desired Qualifications:
  • Previous contact center experience.
  • Knowledge of Conventional, Jumbo, and Government loan products.
  • Experience analyzing financial and credit data.
  • Familiarity with FHA and HUD guidelines.
  • Knowledge of underwriting, processing, and closing procedures.
  • bility to interpret complex financial data and suggest alternatives.
  • Strong consultative and problem-solving skills.


Skills Needed:
  • ttention to detail.
  • Client solutions advisory.
  • Oral and written communication.
  • Loan structuring and pipeline management.
  • Critical thinking and problem solving.
  • Referral identification and management.
  • Collaboration and relationship building.


Education Requirement:
  • High School Diploma, GED, or equivalent required.


Compensation & Benefits:
  • Eligible for baseline incentive during first 6 months.
  • Quarterly performance-based incentives.
  • Medical, dental, vision, PTO, 401(k), tuition reimbursement, and career development programs.