Senior Manager, MCS Strategic Initiatives

Job Type

Full-time

Description

Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills:

1. Relationship Building with both internal stakeholders and external clients or partners.

2. Gap Analysis between high-level client need and detailed requirement definition.

3. Project planning, oversight and documentation of tasks needed to complete a client onboarding process.

Overview

The Senior Manager, MCS Strategic Initiatives will be responsible for steering initiatives that progress MCS strategic goals. This role's primary focus is driving client satisfaction by communicating client business requirements and collaborating with internal teams to more effectively deliver services.

Primary Responsibilities:

• Lead and voice the MCS perspective to help Global Services Organization, IT, and System of Record partners to onboard new clients.
• Monitor and ensure fulfillment of the Client set-up defined by the Statement of Work agreements.
• Define MCS standard product offerings to more easily replicate onboardings.
• Collaborate with internal stakeholders to determine focus areas of improvement that will ease continuing client onboardings.
• Identify gaps and stresses in internal processes that could benefit from improvement efforts.
• Analyze gap between client program objectives/needs and MCS' ability to deliver adequate services.
• Identify solutions to process gaps and act on improvement.
• Design and manage improvement initiatives in collaboration with the GSO, business, and IT teams.
• Lead the implementation of a strategy to utilize outsourced vendor partners to both enhance client program performance and alleviate stresses to internal resource allocation.
• Cultivate and maintain relationships with internal service providers and vendor partners.
• Facilitate relationships between internal stakeholders, clients and vendor partners.
• Define and review performance metrics (KPI's, SLA's and OLA's,) service levels, and client reporting that address such metrics.
• Work towards MCS operational excellence and increase overall potential of MCS to reach Vervent business goals.

#LI-VW1 #LI-Hybrid

Requirements

Position Requirements:

• 5+ years of practical experience in Payments in one or a combination of the following functions: Product/Marketing, Operations, IT, System of Record, or Risk
• 5+ years experience in project management
• Strong understanding of credit card life cycle sub-processes
• Strong negotiation and communication skills
• Broad understanding of technology delivery (design, product management, testing) and project management/agile methodology
• Demonstrated financial, analytical, and decision-making skills
• Experience using data and metrics to drive improvements and positive business outcomes
• Demonstrated ability to develop strong working relationships with internal and external stakeholders
• Track record of operational excellence with ability to manage multiple engagements simultaneously
• Ability to organize, prioritize, and focus on critical details
• Must be a self-starter who takes ownership, sets clear direction with teams, and deals well with ambiguity and last-minute changes, demonstrating resourcefulness in resolving issues
• Strong problem-solving skills with the initiative to work around restrictions and obstacles.
• Superior skills and experience in motivating and managing project teams without direct authority
• Ability to work autonomously and as part of a team
• Occasional travel (10%) to clients/other offices as needed to collaborate and facilitate projects

Additional Vervent Details:

• Founded in 1986, purchased by current CEO, David Johnson, in 2008
• Privately owned by Stone Point Capital, Vervent Management and other passive investors
• 1,500 Employees
• Lines of Business:
• Primary Servicing - Loan, Credit Card, and Lease Servicing
• Capital Markets Services - Backup Servicing, Verifications, Structured Settlements, eVault, etc.
• Credit Card Programs - Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
• Clients include consumer and small business "marketplace" lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks

To learn more, please visit Vervent.com .

Physical Requirements:

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

The Salary range for this role is $101,250 - $135,000 per year

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