Night Manager

7 days ago

Norfolk, VA, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time
Job Advertisements

Must have security/managerial/leadership experience.

Overview

The Night Manager oversees the daily operation of the hotel in the absence of the Managing Director, Hotel Manager or Assistant Hotel Manager primarily during the evening and night shifts. The Night Manager is responsible for excellence in guest experience through execution of the business and operating plans and supervision of the property Associates. The Night Manager provides exceptional service to internal and external guests while adhering to company and franchise Brand Standards. The Night Manager promotes Associate engagement, retention, and development through effective and engaging leadership of all Associates.

Responsibilities

  • Support a culture that promotes effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction
  • Oversees Security Team and ensures compliance with the Security Operating Plan. Will train, retain, mentor, motivate, and collaborate with assigned recruiters to determine and implement hiring guidelines and standards
  • Conduct facility walks focusing on the life, safety, and security of the guests, Associates, and documenting issues in the prompt response program and pass down log. Maintaining all front and back of house cleanliness standards, security of all storage rooms, and through ensuring Associate accountability to SOP's and/or Company guidelines including inventory and cash control procedures
  • Ensure that pre-shifts are conducted with all pertinent individuals attending i.e. AM MOD, AM/PM Supervisors/Senior GSA's
  • Maintain the accuracy and timeliness of the prompt response program and ensure that calls are recorded properly and the response is completed to the guest's satisfaction and within standard operating plan guidelines
  • Drive guest satisfaction by maintaining service and product quality standards; this is accomplished by ensuring implementation and completion of all department checklists.
  • Serves as point of contact for all hotel issues to include asset or guest resolutions.
  • Works collaboratively with other departments such as Sales & Marketing, Culinary, Banquets, Facilities, Housekeeping, Front Office, Parking to ensure there is transparency in all the happenings of the asset
  • Responsible for the financial results of the hotel and providing support to the Hotel Manager and Assistant Hotel Manager.
  • Monitor the F&B Outlets to ensure proper staffing, management coverage and act as a liaison to Senior F&B Management regarding operational deficiencies
  • Completes the Night Manager Checklist and communication reporting
  • Performs Emergency response duties as required fort this role in the Emergency Response Organization Chart and Plan


Qualifications

TypeQualificationEducationHigh School Diploma or equivilent requiredExperiencePrior experience as a proptery level supervior/manager within the Front Office operations preferredExperience1-2 years customer service experience in a hotel or related field.SkillGood communication skills, both verbal and written. Fluent in English

  • Night Auditor

    2 days ago

    Norfolk, VA, United States Holiday Inn Full time

    Night AuditorJob Summary: Verifies the correctness of guest accounts by balancing each department's income. Posts room and tax and local phone charges to guest folios.Duties and Responsibilities 1. Completes posting of all charges. 2. Receives and records guest payments. 3. Reconciles all departments to X reading of register by retaping all department...

  • Night Auditor

    7 days ago

    Norfolk, VA, United States Holiday Inn Full time

    Night AuditorJob Summary: Verifies the correctness of guest accounts by balancing each department's income. Posts room and tax and local phone charges to guest folios.Duties and Responsibilities 1. Completes posting of all charges. 2. Receives and records guest payments. 3. Reconciles all departments to X reading of register by retaping all department...

  • Night Auditor

    1 week ago

    Norfolk, VA, United States Holiday Inn Full time

    Night AuditorJob Summary: Verifies the correctness of guest accounts by balancing each department's income. Posts room and tax and local phone charges to guest folios.Duties and Responsibilities 1. Completes posting of all charges. 2. Receives and records guest payments. 3. Reconciles all departments to X reading of register by retaping all department...

  • Night Auditor

    1 week ago

    Norfolk, VA, United States Holiday Inn Full time

    Night AuditorJob Summary: Verifies the correctness of guest accounts by balancing each department's income. Posts room and tax and local phone charges to guest folios.Duties and Responsibilities 1. Completes posting of all charges. 2. Receives and records guest payments. 3. Reconciles all departments to X reading of register by retaping all department...

  • Night Auditor

    2 weeks ago

    Norfolk, VA, United States MCR Hotels Full time

    The Night Auditor at Courtyard by Marriott Norfolk is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). ESSENTIAL FUNCTIONS: Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing...

  • Night Auditor

    7 days ago

    Norfolk, VA, United States MCR Hotels Full time

    The Night Auditor at Courtyard by Marriott Norfolk is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). ESSENTIAL FUNCTIONS: Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing...

  • Night Auditor

    9 hours ago

    Norfolk, VA, United States MCR Hotels Full time

    The Night Auditor at Courtyard by Marriott Norfolk is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). ESSENTIAL FUNCTIONS: Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing...

  • Night Auditor

    3 hours ago

    Norfolk, VA, United States mcrhotels.com Full time

    Courtyard Norfolk, 520 Plume Street, Norfolk, Virginia, United States of America Job Description Posted Monday, January 27, 2025 at 5:00 AM The Night Auditor at Courtyard by Marriott Norfolk is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am)....

  • Night Auditor

    1 hour ago

    Norfolk, VA, United States mcrhotels.com Full time

    Courtyard Norfolk, 520 Plume Street, Norfolk, Virginia, United States of America Job Description Posted Monday, January 27, 2025 at 5:00 AM The Night Auditor at Courtyard by Marriott Norfolk is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am)....

  • Night Auditor

    2 weeks ago

    Norfolk, VA, United States Atrium Hospitality Full time

    Hotel : Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Full time Compensation Range : 16.00-16.80 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors. What's in it for you? The Atrium SPIRIT is a belief in the...