Director of Admissions

1 week ago

Fort Lauderdale, FL, United States ICBD Holdings LLC Full time
Description

Director of Admissions - GateHouse Treatment
Fort Lauderdale, FL

About GateHouse Treatment

GateHouse Treatment is part of a nationally recognized group of drug and alcohol addiction treatment centers with facilities in Nashua, New Hampshire. We offer a full range of inpatient and outpatient treatment methods, including sober living facilities. Our philosophy of customized recovery plans includes cutting-edge and traditional, evidence-based treatment methods provided by professionals with unparalleled dedication and compassion. We treat the whole client, not just the disease.

Position Summary

GateHouse Treatment is looking for a dynamic Director of Admissions to help shape the future of our client experience. This leadership role oversees the admissions process across multiple levels of care, ensuring operational efficiency, compliance, and the highest standards of empathy and professionalism.

The Director of Admissions oversees and leads the admissions function, ensuring efficient, ethical, and compassionate intake processes for all prospective clients seeking substance use disorder treatment services at GateHouse Treatment in Nashua, NH. This hybrid role manages staff, workflows, CRM/VOIP systems, payer communications, and referral partnerships to ensure accurate eligibility assessment, timely admissions, and Joint Commission-compliant documentation and practices.

Essential Duties & Responsibilities

Leadership & Supervision

  • Directs, trains, schedules, and evaluates Admissions Coordinators
  • Holds regular 1:1 supervision meetings and call quality reviews
  • Ensures staff adherence to ethical, legal, and compliance standards
Client Intake & Assessment
  • Screens prospective clients using approved assessments
  • Determines eligibility, insurance verification, and financial responsibility
  • Consults Clinical/Medical leadership when clinical suitability is unclear
  • Ensures proper communication and warm hand-off to clinical team
Systems & Data
  • Oversees CRM and VOIP systems; ensures accuracy & functionality
  • Ensures complete and timely documentation of all calls & communication
  • Maintains accurate admit alerts, census data, waitlist management
  • Produces reports for executive leadership as requested
Referral & Outreach Coordination
  • Communicates with external partners for alternative placements
  • Supports network building and referral relations
Compliance
  • Maintains compliance with Joint Commission, 42 CFR Part 2, HIPAA, state & federal laws
  • Ensures all documentation and communication is timely, accurate, and secure
  • Ensures client rights, confidentiality, and ethical decision-making in admissions
Requirements

Qualifications
  • 3+ years experience in SUD/behavioral health admissions
  • Experience supervising staff and managing workflows
  • CRM/telephony and reporting experience
  • Strong communication and crisis-response skills
  • Bachelor's degree preferred (or equivalent leadership experience)

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