Network Services Relationship Manager

Join Lutheran Services Florida (LSF) and help create a world where children are safe, families are strong, and communities thrive

LSF is seeking a dedicated Network Services Relationship Manager who is passionate about making a positive difference in the lives of others. This role requires a commitment of 40 hours per week.

Purpose & Impact:

The Network Services Relationship Manager plays a vital role in ensuring subcontracted network service providers comply with necessary standards. This position is responsible for developing and overseeing a comprehensive care system that enhances services for substance abuse and mental health clients based on community needs.

Key Responsibilities:

• Ensure compliance with contracts and state and federal regulations, demonstrating discretion and judgment.
• Create detailed contracts, Amendments, and Memoranda of Understanding that align with established standards and mandates.
• Oversee compliance through on-site monitoring, desk reviews, and audits, including drafting formal reports on findings.
• Process invoicing accurately, adhering to budgetary provisions and relevant regulations.
• Manage departmental budgets for network service providers to meet community service demands.
• Act as a liaison among network providers, LSF Health Systems, and the Department of Children and Families.
• Identify service and funding gaps through analysis of expenditure trends and community assessments.
• Provide technical support for contract compliance and issue Corrective Action Plans when needed.
• Educate network service providers about pertinent regulations while developing network policies, procedures, and standards.
• Collaborate with various teams to enhance service delivery for internal and external customers.
• Achieve performance objectives set by management and meet reporting requirements for various stakeholders.
• Assist in the competitive bidding and service procurement processes as part of a multidisciplinary team.
• Establish strong working relationships with internal staff and external stakeholders.
• Participate in statewide conferences, meetings, and training sessions as required.
• Specialize as the primary contact for specific programs post-year one, including compiling necessary reports and communications.

Additional Responsibilities:

• Perform other related tasks as assigned.

Physical Requirements:

This position involves long hours of computer use, telephone communication, and travel as needed.

Educational Requirements:

A Bachelor’s degree in Health Science, Health/Business Administration, or a related field from an accredited institution is required.

Experience:

1-3 years of relevant professional experience.

Essential Skills:

• Proficient in Microsoft Office, especially Excel.
• Understanding of financial management and mathematics.
• Ability to manage multiple concurrent projects and meet critical deadlines.
• Effective prioritization of responsibilities with a positive, problem-solving attitude.
• Adaptable to changing policies and procedures with a creative approach to improvement.
• Excellent communication skills, fostering professionalism and diplomacy in all interactions.
• Basic understanding of contract language related to mental health and substance abuse services.

Additional Requirements:

• Demonstrated sensitivity to the cultural and socioeconomic needs of service populations.
• Willingness to travel across twenty-three counties in Florida, typically less than four days per trip.

Principal Accountabilities:

• Report to the Director of Network Management or Network Management Team Lead.
• Collaborate effectively with network service providers, coworkers, and administrative staff.
• Submit all required reports, proposals, budgets, and analyses accurately and on time.
• Ensure cost-effective operations and adherence to management policies.
• Build and maintain effective relationships within the community and among providers.

Why Join LSF?

LSF offers 60 programs throughout Florida that support a variety of populations in need. Our mission-driven team members find themselves part of a community that is dedicated to transforming lives. Opportunities for personal and professional growth abound as you explore your interests within the organization.

Benefits Include:

• Comprehensive medical, dental, and vision coverage.
• Access to telehealth services for 24/7 online doctor consultations.
• Employee Assistance Program (EAP) for support and wellness.
• Employer-paid life insurance equivalent to one year's salary.
• 13 paid holidays plus an additional floating holiday.
• Generous PTO policy starting at 16 working days annually (note: Head Start employee schedules may differ).
• 403(b) Retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement for continued education.

LSF is proud to be an equal opportunity employer.

Explore your potential with LSF – where your work truly makes a difference