Insurance Retention Specialist
4 days ago
Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
TrueCut Insurance is growing, and we’re looking for a motivated and customer-focused Retention Specialist to join our team and help strengthen customer relationships and reduce cancellations. If you’re great at connecting with people and solving problems, this role is your chance to help customers stay protected while enjoying brilliant rates and flawless service.
Benefits/Perks
Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
Paid time off and a rotational weekend schedule
On-the-job training with opportunities for growth and advancement
Supportive, team-focused work environment
Responsibilities
Contact customers pending cancellation (including underwriting-related) and work to resolve issues
Focus on reinstating canceled policies
Identify and assist at-risk customers before renewal to improve retention
Reach out to clients who complete NPS surveys and address any feedback
Promote programs that increase retention, such as autopay
Report weekly updates on cancellations, reinstatements, and key retention metrics
Qualifications
1+ year of experience in customer service, retention, or insurance preferred
Property & Casualty license or willingness to obtain within 4 months of hire
Strong communication and problem-solving skills
Positive attitude, detail-oriented, and committed to providing excellent service
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